What you think
100% are satisfied with our education programmes.
What you say
“Fantastic resources; great content and fun facts.”
Every year we ask residents how satisfied they are with a range of Council services. Here’s a snapshot of results from this year’s General Service Satisfaction Survey and the series of Point of Contact satisfaction surveys.
What people say we do well – 2023/2024 results
Education programmes
100% satisfied
Provide interactive, hands-on learning experiences for young residents focused on sustainability and civil defence awareness.
Botanic Gardens and Mona Vale
99% satisfied
Showcase our garden city, and attract residents and visitors.
What you think
99% are satisfied with the Botanic Gardens and Mona Vale.
What you say
“I love all of it especially the rose garden and the NZ garden, the children's playground and pool, the river walk.”
Community outcomes
Partnership approvals case management service
98% satisfied
Help navigate the range of approvals and authorisations required for commercial and multi-unit residential development projects.
What you think
98% are satisfied with the partnership approvals case management service.
What you say
“Helped to ensure that we provided the CCC with the right information and completed the processes the first time. This greatly improved consenting timeframes.”
Community outcomes
Libraries
Libraries 95% satisfied
Inspire discovery, connect people and enrich communities through our public libraries.
What you think
95% of library users are satisfied with our services.
What you say
“Fantastic and informative staff. Very knowledgeable and friendly. We had an awesome experience on our school trip.”
Community outcomes
Cemetries administration services
95% satisfied
Provide administrative support to people using our cemetery services.
What you think
95% of people are satisfied with our cemetery administrative services.
What you say
“I feel able to perform a necessary but stressful task with the feeling of support from people who are competent in their work.”
Community outcomes
Recreation and sport facilities
92% satisfied
Deliver a high level of customer satisfaction with the range and quality of facilities.
What you think
92% of sport and recreation facility users are satisfied with the facilities.
What you say
“Friendly staff, good facilities, good fitness classes.”
Community outcomes
Community events
88% satisfied
Provide services and support to a range of community-focused events that reflect the diverse cultures living in our city.
What you think
88% are satisfied with the community events organised by the Council.
What you say
“Well run and friendly. Family fun for all.”
Community outcomes
Customer service
Walk-in 98% satisfied
Phone 88% satisfied
Email 68% satisfied
Provide respectful, prompt and efficient responses to address needs and resolve issues.
What you think
Overall, 85% are satisfied with customer service.
What you say
“Staff are excellent friendly and helpful, that's why I come.”
Community outcomes
Kerbside collection
Residual waste 84% satisfied
Organic waste 83% satisfied
Recycling 83% satisfied
Collect and dispose of much of Christchurch's waste and encourage recycling.
What you think
Overall, 84% of people are satisfied with kerbside collection.
What you say
“Done in a timely manner and we have never had a missed collection.”
Community outcomes
Community facilities
84% satisfied
Provide and maintain a network of facilities such as community centres and halls.
What you think
84% of people are satisfied with the community facilities the Council offers.
What you say
“The facility that we use is always clean and tidy on our arrival...”
Community outcomes
Reliability of water supply
84% satisfied
Supply clean drinking water to protect the health of our community.
What you think
84% are satisfied with the reliability of the water supply.
What you say
“Water supply - reliable and of good quality.”
Community outcomes
What has improved the most - 2023/2024 results
Resource consents processing
86% satisfied
Process land use and subdivision resource consent applications.
What you think
86% are satisfied. This is a 15% increase from the previous year.
What you say
“Professional, accurate advice provided by the [...] team to ensure my application documentation was in line with what the planners were wanting to see. This streamlines the whole process.”
Community outcomes
Marine structure availability and access
75% satisfied
Provide a network of public marine structures that facilitate recreational and commercial access to the marine environment for citizens and visitors.
What you think
75% are satisfied. This is a 10% increase from the previous year.
What you say
“Safer than the old one, user friendly for yachts to tie on, easy access to ferry.”
Community outcomes
Inner city parks presentation
85% satisfied
Maintain the presentation of the City's Parks (inner city parks).
What you think
85% are satisfied. This is an 8% increase from the previous year.
What you say
“The city parks and garden[s] are attractive and look well maintained.”
Community outcomes
Stormwater management
51% satisfied
Manage flood capacity within the city's rivers and their tributaries.
What you think
51% are satisfied. This is an 8% increase from the previous year.
What you say
“Proactive maintenance of stormwater in my street has prevented any surface flooding occurrences.”
Community outcomes
Where you think we could improve – 2023/2024 results
Wastewater reliability and responsiveness
66% satisfied
Provide and maintain a network that collects, treats and disposes of the city's wastewater.
What you think
66% are satisfied with the responsiveness and reliability of wastewater.
What you say
“[We] had a leak of grey water and sewerage from a nearby property and the council did not deal with it very well or in a timely manner.”
Community outcomes
On-street parking
56% satisfied
Provide on-street parking facilities that are easy to use.
What you think
56% are satisfied with on-street parking facilities.
What you say
“[The cost of] parking - put me off going to town and paying $12 to park and see a movie.”
Community outcomes
Community parks presentation
54% satisfied
Provide and maintain the city's community parks.
What you think
54% are satisfied with the presentation of our community parks.
What you say
“The lawn needs to be mowed more regularly - the long wet grass doesn't make it easy to walk dogs [...] Our neighbours help out with weeding occasionally but it would be nice if [the] council pruned trees and bushes more regularly.”
Community outcomes
Sports parks surfaces
50% satisfied
Provide and maintain surfaces for a range of sports in city parks.
What you think
50% are satisfied with the condition of the Council's sport park surfaces.
What you say
“Irrigation is not working suitably. The pitch becomes too hard during the summer season which can cause grass burn injuries to our players.”
Community outcomes
Water supply quality
48% satisfied
Supply clean drinking water to protect the health of our community.
What you think
48% are satisfied with the quality of our drinking water supply.
What you say
“Give us back our pure drinking and washing water. Sick of washing smelling of chlorine and drinking water tasting bad.”
Community outcomes
Footpath condition
36% satisfied
Build, maintain and repair streets, roads and footpaths so everyone has safe and easy access to where they need to go.
What you think
36% are satisfied with the condition of the city's footpaths.
What you say
“Many footpaths are uneven and dangerous, especially in low light conditions for those who [have trouble] seeing or [are] older.”
Community outcomes
Road condition
27% satisfied
Build, maintain and repair streets, roads and footpaths so everyone has safe and easy access to where they need to go.
What you think
27% are satisfied with the condition of the road network across the city.
What you say
“Roading is appalling. So many years after the earthquakes they still fool around doing patch up jobs.”
Community outcomes
Governance and trust
Openness and transparency 21% satisfied (surveying residents in general)
Support active democracy by ensuring people and groups have information and opportunities for involvement in Council decision-making.
What you think
Satisfaction with public involvement in Council decision-making is low, at 28%. 34% say they understand decision-making, and 26% feel they have an influence on it. 16% say we make wise spending decisions, and 32% say decisions are made in the best interests of the city.
What you say
“Understanding of how [and] why decisions are made and [we want more] opportunity for people to submit their views with publication around this before decisions are made.”
“Transparency for decision making for the city. Need to understand why/how they are making decisions for the city.”
Community outcomes
Additional documents
- Residents Survey Programme 2023/24 Snapshot Summary [PDF, 77 KB]
- General Service Satisfaction Survey Report 2024 [PDF, 3 MB]
- General Service Satisfaction Survey Results Table Summary [PDF, 303 KB]
- Point of Contact Surveys Report 2023/24 [PDF, 1.3 MB]
- Point of Contact Surveys Results Table Summary [PDF, 333 KB]