Every year we ask residents how satisfied they are with a range of Council services. Here’s a snapshot of results from this year’s General Service Satisfaction Survey and the series of Point of Contact satisfaction surveys.
The 2023–2024 Residents Survey of Council is now underway through to March 2024.
It covers services such as parks, libraries and service centres and is distributed to a wide range of people via email, letters and feedback at Council facilities.
If you are approached or contacted we encourage you to participate.
Provide interactive, hands-on learning experiences for young residents focused on sustainability and civil defence awareness.
100% are satisfied with our education programmes.
“An amazing experience for all our tamariki.”
Showcase our garden city, and attract residents and visitors.
99% are satisfied with the Botanic Gardens and Mona Vale.
“The Christchurch Botanic Gardens are always wonderful, they change with the seasons and are a wonderful asset to the city.”
Provide administrative support to people using our cemetery services.
97% of people are satisfied with our cemetery administrative services.
“Cemeteries, I’d say, I am appreciating the most currently. This service is very supportive when needed, thank you.”
Provide and maintain Hagley Park for the recreation and enjoyment of residents and visitors.
97% of people are satisfied with Hagley Park.
“It is a treasure, and we are fortunate to have it.”
Inspire discovery, connect people and enrich communities through our public libraries.
96% of library users are satisfied with our services.
"They are incredibly useful resources, staffed by passionate people, and used by so many diverse groups in the community.”
Deliver a high level of customer satisfaction with the range and quality of facilities.
91% of sport and recreation facility users are satisfied with the facilities.
“Sports facilities great and a friendly helpful community vibe.”
Provide services and support to a range of community-focused events that reflect the diverse cultures living in our city.
89% are satisfied with the community events organised by the Council.
“I think the Council does a great job with putting on free events in the city. It is great for families and friends to join and be a part of. It makes Christchurch more fun and interesting.”
Provide respectful, prompt and efficient responses to address needs and resolve issues.
Overall, people are largely satisfied with our customer service.
“Great customer service from front line people.”
Collect and dispose of much of Christchurch's waste and encourage recycling.
Overall, 82% of people are satisfied with kerbside collections.
“Rubbish and recycling collection is excellent. Something we can all be proud of, so much so that I think most residents are oblivious to how effective the service provision is.”
Prosperous economy(external link), Healthy environment(external link)
Provide and maintain a network of nature-based parks of regional or ecological significance.
81% are satisfied with the presentation of our regional parks.
“Maintenance of parks and ‘Green Spaces’ is the best in the country. The parks are stunning and truly wonderful places to spend time. I’m spoilt for choice when it comes to areas to run/jog/walk in, not only are they well maintained but they are safe.”
Provide and maintain a network of facilities such as community centres and halls.
77% of people are satisfied with the community facilities the Council offers.
“They’re well maintained, decent price, good facilities, just wish there were more!”
Supply clean drinking water to protect the health of our community.
79% are satisfied with the reliability of the water supply.
“Existing water quality generally is fantastic and reliable.”
Process land use and subdivision resource consent applications.
71% are satisfied with the Council's resource consenting service.
"Time-frames are long and always hurdles to jump. Always given different advice from different people."
Provide and maintain a network that collects, treats and disposes of the city’s wastewater.
59% are satisfied with the responsiveness around water supply.
“I’m satisfied with wastewater collection […] excellent compared to other places in the world!”
Supply clean drinking water to protect the health of our community.
59% are satisfied with the Council's responsiveness to water supply issues.
“Service calls reporting burst water mains or overflowing stormwater have been quickly attended to, with follow-ups. Full marks to the team that does this!”
“The works were shoddy because leaks appeared in about one in three [replaced water meters].”
Provide and maintain surfaces for a range of sports in city parks.
56% are satisfied with the condition of the Council's sport park surfaces.
“Investment into sports field maintenance [needed] to allow for more frequent mowing and line marking.”
Maintain and manage a range of heritage buildings that are part of our parks portfolio.
55% are satisfied with the condition of our Parks heritage buildings.
“Great to see heritage buildings being restored but shocking how long it’s taken to do so meaning it will cost more.”
Provide on-street parking facilities that are easy to use.
49% are satisfied with on-street parking facilities.
“My one problem is the cost and limit of parking.”
Supply clean drinking water to protect the health of our community.
53% are satisfied with the quality of our drinking water supply.
"It tastes ghastly, but it's always there."
Manage flood capacity within the city's rivers and their tributaries.
43% are satisfied with stormwater drainage.
“Our street has flooded multiple times and there seems to be nothing done to solve it.”
Build, maintain and repair streets, roads and footpaths so everyone has safe and easy access to where they need to go.
32% are satisfied with the condition of the city's footpaths.
“The footpaths are in terrible condition making it unsafe to go for walks in the neighbourhood.”
Build, maintain and repair streets, roads and footpaths so everyone has safe and easy access to where they need to go.
28% are satisfied with the condition of the road network across the city.
“Roading is an absolute disgrace. So many years after earthquakes and the condition of these is appalling. Also, the disruption caused by any roadworks they do is terrible.”
Support active democracy by ensuring people and groups have information and opportunities for involvement in Council decision-making.
Satisfaction with public involvement in Council decision-making is low, at 29%. 35% say they understand out decision-making, and 28% say they feel they have an influence on it. 15% say we make wise spending decisions, and 33% say that the Council makes decisions in the best interests of the city.
"My feeling is that the councillors have more entrenched views when making decisions and are not always in touch with their customers, the people of Christchurch."
"[...] Sometimes I get the feeling the Council is looking after itself, its image, rather than doing the tough stuff."