Residents' survey : Christchurch City Council

The Council's Residents' Survey is carried out each year to measure resident satisfaction with Council activities and services.

The survey is designed to ask questions about the activities and services the Christchurch City Council delivers, as stated in its Long Term Plans and Annual Plans.

The surveys measure past performance and provide information that assists in determining future standards in service delivery. From 2009/10, the survey has been administered in two formats.

General Satisfaction Survey

For general activities that most or all residents in the city use, such as water supply, waste collection and road surfaces, a representative random sample of all city residents over the age of 15 is used to measure resident satisfaction. This is called the General Service Satisfaction Survey. The General Service Satisfaction Survey is conducted in March each year.

Latest survey results: General Service Satisfaction Survey 2017 [PDF, 1.5 MB]

Point of Contact Survey

For activities that are used by a more targeted selection of residents, and where that targeted population can be defined and contacted either on site or through a mail or phone survey, the Point of Contact Service Satisfaction Survey is used.

The Point of Contact Survey measures satisfaction with services such as libraries, parks and service centres. The Point of Contact Surveys will be conducted at different times of the year, depending on appropriate timings for each service.

Latest survey results: Point of Contact Service Satisfaction 2017 [PDF, 535 KB]

Survey results

Period	Survey Results
2016/2017	General Service Satisfaction Survey 2017 [PDF, 1.5 MB] Point of Contact Service Satisfaction 2017 [PDF, 535 KB] Summary of Levels of Service Results General Service Satisfaction Survey 2017 [PDF, 139 KB] Summary of Levels of Service Results Point of Contact Surveys 2017 [PDF, 152 KB]
2015/2016	General Service Satisfaction Survey 2016 [PDF, 2.5 MB] Point of Contact Service Satisfaction 2016 [PDF, 451 KB]
2014/2015	Point of Contact Service Satisfaction 2015 [PDF, 680 KB] General Service Satisfaction Survey 2015 [PDF, 1.5 MB]
2013/2014	Point of Contact Service Satisfaction 2014 [PDF, 859 KB] General Service Satisfaction Survey 2014 [PDF, 2.6 MB] Summary of levels of service - point of contact survey 2014 [PDF, 80 KB] Summary of levels of service surveys - general service satisfaction survey 2014 [PDF, 108 KB]
2012/2013	Point of Contact Service Satisfaction 2013 [PDF, 387 KB] General Service Satisfaction Survey 2013 [PDF, 2 MB]
2011/2012	Point of Contact Service Satisfaction 2012 [PDF, 438 KB] General Service Satisfaction Survey 2012 [PDF, 2.7 MB]
2010/2011	Point of Contact Service Satisfaction 2011 [PDF, 765 KB] General Service Satisfaction Survey not undertaken in 2011.
2009/2010	July 2010 Point of Contact Service Satisfaction [PDF, 404 KB] May 2010 Research Report [PDF, 1.1 MB]
2008/2009	March 2009 Biannual Survey of Residents – Executive Insight [PDF, 334 KB] Biannual Survey of Residents – Part 1: Methodology and Questionnaire [PDF, 272 KB] Biannual Survey of Residents – Part 2: Tables and Findings [PDF, 363 KB] Biannual Survey of Residents – Part 3: Verbatim Comments [PDF, 498 KB] September 2008 Biannual Survey of Residents – Executive Insight [PDF, 212 KB] Biannual Survey of Residents – Part 1: Methodology and Questionnaire [PDF, 172 KB] Biannual Survey of Residents – Part 2: Tables [PDF, 257 KB] Biannual Survey of Residents – Part 3: Verbatim Comments [PDF, 398 KB]
2007/2008	March 2008 Biannual Survey of Residents – Executive Insight [PDF, 189 KB] Biannual Survey of Residents – Part 1: Methodology and Questionnaire [PDF, 159 KB] Biannual Survey of Residents – Part 2: Tables of Findings [PDF, 232 KB] Biannual Survey of Residents – Part 3: Verbatim Comments [PDF, 130 KB] September 2007 Transitional Residents' Survey – June 2007 [PDF, 204 KB] Biannual Survey of Residents – May 2007 – Part I: Methodology and Questionnaire [PDF, 131 KB] Biannual Survey of Residents – March and September 2007 – Part II: Tables [PDF, 189 KB]
2006/2007	March 2007 Biannual Survey of Residents – Qualitative Results [PDF, 67 KB] Biannual Survey of Residents – Part 1: Methodology and Questionnaire [PDF, 73 KB] Biannual Survey of Residents – Part 2: Tables [PDF, 94 KB]
2006	Annual Survey of Residents Part 1 [PDF, 138 KB] Part 2 [PDF, 204 KB]
2005	Annual Survey of Residents Part 1 [PDF, 133 KB] Part 2 [PDF, 158 KB]