Every year we ask residents how satisfied they are with a range of Council services. Here’s a snapshot of results from this year’s General Service Satisfaction Survey and the series of Point of Contact satisfaction surveys.
The 2020-2021 Residents Survey of Council is now underway through to March 2021.
It covers services such as parks, libraries and service centres and is distributed to a wide range of people via email, letters and feedback at Council facilities.
If you are approached or contacted we encourage you to participate.
Walking-friendly city
What we do: Make Christchurch a safer, healthier and easier place to get around.
What you think: 83% think Christchurch is a walking-friendly city.
What you say: "Enjoy using the walking facilities, that and the Port Hills walking tracks, they are really good."
Community outcomes: Liveable city, Healthy environment
Inner-city parks
What we do: Showcase our garden city, attract residents and visitors.
What you think: 80% of people are satisfied with inner-city parks.
What you say: "The parks are beautiful, the squares are beautiful." "They keep it looking clean and nice."
Community outcomes: Liveable city, Healthy environment
Kerbside collections
What we do: Collect and dispose of much of Christchurch’s waste and encourage recycling.
What you think: Overall, 82% of people are satisfied with kerbside collections.
What you say: "The three kerbside bins for the rubbish are excellent, overall that's the best thing that they deliver."
Community outcomes: Healthy environment, Prosperous economy
Education programmes
What we do: Support education with resources for parents, teachers, students and the public.
What you think: 100% are satisfied with the education programmes.
What you say: “Friendly, knowledgeable educators, informative and fun!”
Community outcomes: Strong communities
Rec and sport facilities
What we do: Provide several multi-purpose rec and sport centres that cater for the needs of all members of our community.
What you think: 92% satisfaction with rec and sport facilities.
What you say: “They are always doing things to make their customers' experience pleasant, they offer extras which exceeds the expectations of gym goers.”
Community outcomes: Strong communities, Liveable city
Libraries
What we do: Inspire discovery, connect people and enrich communities through our public libraries.
What you think: 95% of library users are satisfied with our services.
What you say: "The staff are really helpful, they have a good range of materials."
Community outcomes: Strong communities, Liveable city
Botanic Gardens and Mona Vale
What we do: Showcase our garden city, attract residents and visitors.
What you think: 97% satisfied with the presentation of Botanic Gardens and Mona Vale.
What you say: "It's beautiful and quiet, it's a little wee oasis."
Community outcomes: Liveable city, Healthy environment
Hagley Park
What we do: Showcase our garden city, attract residents and visitors.
What you think: 94% satisfied with the presentation of Hagley Park.
What you say: "Very lucky to have Hagley Park. Great place to be, rain or shine. Council has done a great job."
Community outcomes: Liveable city, Healthy environment
Wastewater
What we do: Maintain wastewater systems that provide a safe and healthy environment through the appropriate treatment and discharge of wastewater.
What you think: 66% satisfaction with the reliability and responsiveness of wastewater services.
What you say: Respondents thought we should improve our responsiveness to repairs, odour prevention and stopping wastewater discharges.
Community outcomes: Healthy environment, Prosperous economy
Parking
What we do: Provide accessible, safe on-street and off-street parking facilities.
What you think: 44% satisfaction with the ease of use for Council on-street parks.
What you say: Provide more and cheaper parking - especially around the central city, hospital and the Botanic Gardens.
Community outcomes: Liveable city, Prosperous economy
Off-street parking facilities
What we do: Provide accessible, safe on-street and off-street parking facilities.
What you think: 51% satisfaction with the safety of Council off-street parking facilities.
What you say: Improve safety at these facilities for people and vehicles.
Community outcomes: Liveable city, Prosperous economy
Resource consenting process
What we do: Provide information, advice and assistance with consenting processes.
What you think: 69% are satisfied with the overall resource consenting process.
What you say: Residents want improved timelines of the process, clearer information and better communication. They also want consenting fees to be lower.
Community outcomes: Liveable city, Prosperous economy
Presentation of cemeteries
What we do: Provide, operate and maintain 27 cemeteries.
What you think: 65% say they are satisfied with the presentation of cemeteries.
What you say: People want to see improved overall presentation of cemeteries, with more regular maintenance and better upkeep.
Community outcomes: Strong communities, Liveable city
Community parks
What we do: Provide local neighbourhood parks for residents to enjoy.
What you think: 57% say they are satisfied with their neighbourhood park.
What you say: Users want more regular maintenance and better upkeep of these parks.
Community outcomes: Strong communities, Liveable city, Prosperous economy
Comms / marketing
What we do: Provide a range of information about our services that is timely, relevant, accurate and cost-effective.
What you think: 61% satisfaction with when, how and what we communicate to citizens.
What you say: Release information through a number of channels.
Community outcomes: Strong communities, Prosperous economy
Council decision making
What we do: Support active democracy by ensuring people and groups have information and opportunities for involvement in Council decision making.
What you think: Public understanding, participation and influence of Council governance and decision-making is low.
What you say: "The decision-making needs to be far more transparent and easier for the public to understand."
Community outcomes: Strong communities, Prosperous economy
What we’re doing about it: Have your say
Roads and footpaths
What we do: Build, maintain and repair streets, roads and footpaths so everyone has safe and easy access to where they need to go.
What you think: People think the quality of roads and footpaths are areas of concern.
What you say: “They aren't getting fixed properly. Potholes are getting hot mix filled.“
Community outcomes: Liveable city, Prosperous economy
What we’re doing about it: What we’re doing to fix roads and footpaths
Water supply
What we do: Supply clean drinking water to protect the health of our community.
What you think: 54% satisfied with responsiveness around water supply and 48% are satisfied with the quality of the water.
What you say: “It's been chlorinated for far longer than they promised it would be.”
Community outcomes: Strong communities, Healthy environment, Prosperous economy
What we’re doing about it: Water supply updates
Stormwater drainage
What we do: Manage flood capacity within the city's rivers and their tributaries.
What you think: 43% are satisfied with the stormwater drainage.
What you say: “I just feel that they should be spending money on fixing stormwater drains, instead of buying sculptures to make it look pretty.”
Community outcomes: Healthy environment, Prosperous economy
What we’re doing about it:
Councils finalise new stormwater management approach(external link)