Every year we ask residents how satisfied they are with a range of Council services. Here’s a snapshot of results from this year’s General Service Satisfaction Survey and the series of Point of Contact satisfaction surveys.


Results of the 2019–2020 residents survey

What people say we do well

Walking-friendly city

83% satisfied

What we do: Make Christchurch a safer, healthier and easier place to get around.

What you think: 83% think Christchurch is a walking-friendly city.

What you say: "Enjoy using the walking facilities, that and the Port Hills walking tracks, they are really good."

Community outcomes: Liveable city, Healthy environment

Inner-city parks

80% satisfied

What we do: Showcase our garden city, attract residents and visitors.

What you think: 80% of people are satisfied with inner-city parks.

What you say: "The parks are beautiful, the squares are beautiful." "They keep it looking clean and nice."

Community outcomes: Liveable city, Healthy environment

Kerbside collections

Residual waste 85% satisfied / Organic 81% satisfied / Recycling 80% satisfied

What we do: Collect and dispose of much of Christchurch’s waste and encourage recycling.

What you think:  Overall, 82% of people are satisfied with kerbside collections.

What you say: "The three kerbside bins for the rubbish are excellent, overall that's the best thing that they deliver."

Community outcomes:  Healthy environment, Prosperous economy

Education programmes

100% satisfied

What we do: Support education with resources for parents, teachers, students and the public.

What you think:  100% are satisfied with the education programmes.

What you say: “Friendly, knowledgeable educators, informative and fun!”

Community outcomes: Strong communities

Rec and sport facilities

92% satisfied

What we do: Provide several multi-purpose rec and sport centres that cater for the needs of all members of our community.

What you think:  92% satisfaction with rec and sport facilities.

What you say: “They are always doing things to make their customers' experience pleasant, they offer extras which exceeds the expectations of gym goers.”

Community outcomes:  Strong communities,  Liveable city

Libraries

95% satisfied

What we do: Inspire discovery, connect people and enrich communities through our public libraries.

What you think:  95% of library users are satisfied with our services.

What you say: "The staff are really helpful, they have a good range of materials."

Community outcomes:  Strong communitiesLiveable city

Botanic Gardens and Mona Vale

97% satisfied

What we do:  Showcase our garden city, attract residents and visitors.

What you think:  97% satisfied with the presentation of Botanic Gardens and Mona Vale. 

What you say: "It's beautiful and quiet, it's a little wee oasis."

Community outcomes:  Liveable cityHealthy environment

Hagley Park

94% satisfied

What we do:  Showcase our garden city, attract residents and visitors.

What you think:  94% satisfied with the presentation of Hagley Park. 

What you say:  "Very lucky to have Hagley Park. Great place to be, rain or shine. Council has done a great job."

Community outcomes:  Liveable cityHealthy environment


Where people think we could improve

Wastewater

66% satisfied

What we do:  Maintain wastewater systems that provide a safe and healthy environment through the appropriate treatment and discharge of wastewater.

What you think:  66% satisfaction with the reliability and responsiveness of wastewater services.

What you say:  Respondents thought we should improve our responsiveness to repairs, odour prevention and stopping wastewater discharges.

Community outcomes:  Healthy environment, Prosperous economy

Parking

Ease of use (on-street) 44% satisfied

What we do:  Provide accessible, safe on-street and off-street parking facilities.

What you think:  44% satisfaction with the ease of use for Council on-street parks. 

What you say:  Provide more and cheaper parking - especially around the central city, hospital and the Botanic Gardens.

Community outcomes:  Liveable city, Prosperous economy

Off-street parking facilities

51% satisfied

What we do:  Provide accessible, safe on-street and off-street parking facilities.

What you think:  51% satisfaction with the safety of Council off-street parking facilities. 

What you say:  Improve safety at these facilities for people and vehicles.

Community outcomes:  Liveable city, Prosperous economy

Resource consenting process

69% satisfied

What we do: Provide information, advice and assistance with consenting processes.

What you think: 69% are satisfied with the overall resource consenting process.

What you say: Residents want improved timelines of the process, clearer information and better communication. They also want consenting fees to be lower.

Community outcomes:  Liveable city, Prosperous economy

Presentation of cemeteries

65% satisfied

What we do:   Provide, operate and maintain 27 cemeteries.

What you think:   65% say they are satisfied with the presentation of cemeteries.

What you say:  People want to see improved overall presentation of cemeteries, with more regular maintenance and better upkeep.

Community outcomes: Strong communities, Liveable city

Community parks

57% satisfied

What we do:  Provide local neighbourhood parks for residents to enjoy.

What you think:  57% say they are satisfied with their neighbourhood park.

What you say:  Users want more regular maintenance and better upkeep of these parks.

Community outcomes:  Strong communities, Liveable city, Prosperous economy

Comms / marketing

61% satisfied

What we do:  Provide a range of information about our services that is timely, relevant, accurate and cost-effective.

What you think:  61% satisfaction with when, how and what we communicate to citizens.   

What you say: Release information through a number of channels.

Community outcomes:  Strong communities, Prosperous economy


What people say they are unsatisfied with

Council decision making

Small influence 44% satisfied / Large or some influence 30% satisfied

What we do:   Support active democracy by ensuring people and groups have information and opportunities for involvement in Council decision making.

What you think:  Public understanding, participation and influence of Council governance and decision-making is low.

What you say:  "The decision-making needs to be far more transparent and easier for the public to understand."

Community outcomes:  Strong communities, Prosperous economy

What we’re doing about it: Have your say

Roads and footpaths

Roads 26% satisfied / Footpaths 40% satisfied

What we do: Build, maintain and repair streets, roads and footpaths so everyone has safe and easy access to where they need to go.

What you think: People think the quality of roads and footpaths are areas of concern.

What you say:  “They aren't getting fixed properly. Potholes are getting hot mix filled.“

Community outcomes: Liveable city, Prosperous economy

What we’re doing about it: What we’re doing to fix roads and footpaths

Water supply

Responsiveness 54% satisfied / Quality 48% satisfied

What we do:  Supply clean drinking water to protect the health of our community.

What you think:  54% satisfied with responsiveness around water supply and 48% are satisfied with the quality of the water.

What you say:  “It's been chlorinated for far longer than they promised it would be.”

Community outcomes: Strong communities, Healthy environment, Prosperous economy

What we’re doing about it:  Water supply updates

 

Stormwater drainage

43% satisfied

What we do:  Manage flood capacity within the city's rivers and their tributaries.

What you think:  43% are satisfied with the stormwater drainage.

What you say: “I just feel that they should be spending money on fixing stormwater drains, instead of buying sculptures to make it look pretty.”

Community outcomes: Healthy environment, Prosperous economy

What we’re doing about it:

Stormwater and your property

Councils finalise new stormwater management approach(external link)

Previous survey results

Period Survey Results
2018/2019
2017/2018
2016/2017
2015/2016
2014/2015
2013/2014
2012/2013
2011/2012
2010/2011
2009/2010

July 2010

May 2010

2008/2009

March 2009

September 2008

2007/2008

March 2008

September 2007

2006/2007

March 2007

2006

Annual Survey of Residents

 2005

Annual Survey of Residents