Contact us

Find out how to get in touch with the council. This includes service desk locations and opening hours.

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Phone: 03 941 8999 (0800 800 169)

Fax:       03 941 8033

Available 24 hours a day for all enquiries.

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Use this contact us form to provide feedback , a compliment or a complaint to Christchurch City Council.

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Use this guide when addressing mail to Christchurch City Council.

Please include the recipient's name, position, team/unit and PO Box number in the address.


Civic Offices, 53 Hereford Street - PO Boxes

Unit PO Box

Anchor Projects Unit

Community Facilities Rebuild

Infrastructure Rebuild

Major Facilities Rebuild Unit

Christchurch City Council
PO Box 73011
Christchurch 8154

City Planning Unit

Customer Services and Online Channels

Natural Environment and Heritage Unit

Strategic Policy Unit

Transport and Research Unit

Urban Design and Regeneration Unit

Christchurch City Council
PO Box 73012
Christchurch 8154

Certification Exemptions and Claims Unit

Commercial Consents Unit

Customer and Business Services Unit

Operational Policy and Quality Improvement Unit

Programme Management Office

Residential Consents Unit

Christchurch City Council
PO Box 73013
Christchurch 8154

Assets and Networks Unit

Business Support Unit

City Water and Waste Unit

Culture, Leisure and Parks

Resource Consents Unit

Transport and City Streets Unit

Christchurch City Council
PO Box 73014
Christchurch 8154

Corporate Finance Unit

Corporate Planning and Performance

Corporate Support Unit

Finance and Business Performance

Information Technology Unit

Christchurch City Council
PO Box 73015
Christchurch 8154

CDEM and Rural Fire Unit

Community Arts and Events Unit

Community Governance and Support Unit

Continuous Improvement

Council Secretary

Housing Unit

Public Information and Participation

The Mayor and Elected Members

Chief Executive Officer

General Managers

Christchurch City Council
PO Box 73016
Christchurch 8154

Human Resources

Legal Services Unit

Regulatory Compliance Unit

Christchurch City Council
PO Box 73049
Christchurch 8154
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Christchurch City Council
Civic Offices
53 Hereford Street
Christchurch Central

Service Desks

Opening hours and locations

Service desks open hours

Service desk
Business hours



40D Rue Lavaud
PO Box 73028
Akaroa 7520

Mon-Fri, 9:00am -12:30pm, 1:30pm - 5:00pm
Closed 12:30pm-1:30pm


66 Colombo St, Beckenham  
PO Box 73021 
Christchurch 8154
South Library

Mon-Fri, 9am-5pm

Civic Offices

53 Hereford Street
PO Box 73012
Christchurch Central (view map)

Mon-Fri, 8am-5pm


4 Jeffreys Rd, Fendalton (Cnr Jeffreys & Clyde Rds) 
PO Box 73020 
Christchurch 8154
Fendalton Library

Mon-Fri, 9am-5pm

Additional NZ Post services
Includes stamps, post bags, NZ and international parcels and courier/tracking services. Excludes non-Council bill payment.


2/8 Goulding Ave, Hornby
PO Box 73045
Hornby Library

Mon- Fri, 9am-3pm


Eastgate Mall 1st Floor (Cnr Buckley's Rd & Linwood Ave)
PO Box 73025
Linwood Library

Mon-Fri, 9am-5pm

Little River

4236 Christchurch Akaroa Rd
PO Box 73029
RD 1 
Little River 7591

Mon-Fri, 8:30am-12:30pm and 1:30pm-4:30pm
Closed 12:30pm-1:30pm


18 Canterbury Street 
PO Box 73027 
Christchurch 8154

Mon-Fri, 10am-6pm


5 Restell St, Papanui (Cnr Langdons Rd & Restell St)
PO Box 73024 
Christchurch 8154
Papanui Library

Mon-Fri, 9am-5pm


199 Clarence Street, Riccarton 
PO Box 73022 
Christchurch 8154

Mon-Fri, 9am-5pm


36 Marshland Rd, Shirley 
PO Box 73023 
Christchurch 8154
Shirley Library

Mon-Fri, 9am-5pm

Te Hāpua: Halswell Centre

341 Halswell Road
PO Box 73045
Christchurch 8154
Te Hāpua: Halswell Library

Mon-Fri, 9am-5pm  

(Summer hours, 18 November 2017 to 25 March 2018, are Mon-Sun 9am-7pm)