Managing noise as a business

If you are looking for a new business location, ensure your business is a good fit for the neighbourhood.

Pay close attention to District Plan rules for the area’s zone, especially any noise limits, and what kinds of residential development are allowed.

Be mindful of nearby residential areas, libraries, schools and hospitals, as noise may affect them more. Monitor your noise levels and remain within noise limits if sensitive buildings or areas are nearby – this can help prevent noise complaints.

Also, prepare for future development in mixed-use or residential zones – empty sites or under-used buildings may become housing in the future. 

Consider the below if you currently, or plan to, operate near residents – or where more residents could potentially move in.

• Consider the area’s zoning and its planning rules – if residential development is permitted in your area, then prepare for the possibility of more residents on your street in the future.
• Consider the area’s noise limits – ensure your business can comply with them, or invest in noise mitigation efforts to avoid noise complaints.
• Assess current and future development around you – how many residential properties are there, and how close are they to your business? Each residential property means another person to consider when emitting sound into the area.
• Keep aware of upcoming developments nearby. New residents may have researched the area’s existing noise limits, and often expect these limits to be met.
• Forming relationships with residents pre-emptively can address potential issues. Setting mutual expectations, and finding common ground on noise management and mitigation will help relationships.

• Assess your building’s noise credentials – especially if you make noise during nighttime or early morning hours. Assess your building’s sound insulation and ability to contain noise internally, and identify any holes or gaps where noise can leak out. Identify and address any gaps or weaknesses where noise could escape. A building with effective noise attenuation will result in fewer disturbances for residents.
• Consider past noise concerns from previous tenants or owners – if there have been any disputes, you could experience similar issues, particularly if you operate at night. Past tenants and owners could enlighten you on the area’s context. Consult the Council’s noise control team for records of past noise complaints.

Being a good neighbour can pay off - your neighbours could become valuable supporters of your business.

Building positive relationships with them is crucial for a harmonious mixed-use environment, and cultivating a loyal patron base.

Take the first step

If you are a new night-time business or there is a new residential development nearby, take the first step and reach out.

Hosting a neighbourhood meetup, potentially at your venue, can be a great ice-breaker, and gives you the chance to address concerns, demonstrate your willingness to be a good neighbour, and showcase any noise prevention measures you have taken.

Finding common ground can establish you as the go-to contact for neighbours, reducing the need for Noise Control intervention. A meetup may even attract new customers!

Be part of the neighbourhood

Participate in local events like festivals, fundraisers and holiday celebrations to integrate into the neighbourhood.  

Consider offering your venue for community use, like hosting events, to attract new patrons or strengthen existing relationships.

Introducing themed nights, pop-up shops, quizzes or community meetups can further engage the neighbourhood and garner support for your business.