Earthquake related advice and support.


Residential Advisory Service (RAS)

This service is focused on progressing issues between home owners, insurance companies and the Earthquake Commission.

The Residential Advisory Service (RAS) provides:

  • free independent and impartial legal advice to help home owners navigate through their rebuild, repair or settlement issues
  • free technical advice of existing repair solutions (desk top review)
  • free facilitated meetings with Insurers and other interested parties to try and achieve agreement on the way forward.

Call 0800 777 299 or (03) 379 7027 or visit the RAS website (external link)


Canterbury Support Line

Connects callers to free and confidential services. The support line can help with questions, give information, and connect callers with free counselling services or organisations that can offer practical support, information or advice.
The support line is open 7 days a week, from 9am to 11pm on 0800 777 846.


Earthquake Support Coordination Service

Assist people to navigate their way through the wide range of services involved in rebuilding people's homes and lives. The coordinators work with you to access as little or as much help as you need.

Earthquake Support Coordinators can meet with you anywhere you choose - your home, place of work, or other location. They can:

  • provide information; identify services to assist with earthquake-related housing, finance, legal, insurance and health matters.
  • organise meetings between you and the experts.

The assistance is free and confidential call 0800 777 846.


Canterbury Earthquake Temporary Accommodation Service (CETAS)

The service assists homeowners and people in rented accommodation whose homes are uninhabitable or who need help finding suitable rental accommodation while their house is repaired or rebuilt. CETAS can help people to find a place within the private rental market or at one of the temporary accommodation villages, if it is available.

Temporary Accommodation Assistance (not income or asset-tested) may be available for Canterbury homeowners whose homes are uninhabitable and their insurance cover for temporary accommodation has run out. Financial assistance can help with rent, board or motel stays.

Call 0800 673 227 or visit quakeaccommodation.govt.nz (external link)


Breakthrough Services

Breakthrough Facilitation is a free service for people who want their earthquake claim to progress in a way they have confidence in. There is one collective aim – to understand where the claim is at from the homeowner’s perspective and figure out what needs to happen for them to make progress. We can facilitate meetings between homeowners and their insurer, bring managers and technical staff to the table, and ensure there are agreed actions for progres.
To learn more about this service visit breakthroughservices.co.nz. (external link)


Canterbury Insurance Assistance Service (CIAS)

A charitable organisation providing a free service to assist people facing additional challenges to those resulting from the earthquakes.
CIAS has been set up to provide assistance to victims of the earthquakes and their families as they work to understand, address and resolve issues, challenges, concerns and problems that have arisen, directly or indirectly, from those earthquakes.
To learn more about this service visit www.cias.org.nz (external link)


Insurance & Financial Services Ombudsman Scheme (IFSO)

The Insurance and Financial Services Ombudsman Scheme resolves complaints about insurance and financial services. If you have an issue about insurance, loans or credit, superannuation, a financial adviser, investments or other financial services the IFSO Scheme may be able to help resolve it. The service is free and independent.
Call 0800 888 202 or visit iombudsman.org.nz (external link) .


Ombudsman

The Ombudsman helps the community in its dealings with government agencies. They handle complaints against government agencies and undertake investigations and inspections.
It is independent and impartial.

Visit the Ombudsman website (external link) to find out how they can help with your complaint about a state sector agency, and what you need to do before coming to the Ombudsman.


Red Cross Transportation Service

A community transport service for those who need help with transport to medical appointments or community engagement activities. The Outreach team can also point people in the right direction for further assistance and provide a listening ear.
Call 0800 468 873 or visit redcross.org.nz (external link) .