If your bin was not collected, a sticker or tag should have been stuck to it explaining the reason(s) why.

If there was no sticker or you think your bin was missed, please contact the Council within 48 hours. When you call, please provide the serial number from the side of the bin.

There are many reasons that your property’s bins may not have been emptied on collection day, such as:

  • Lids were not shut flat or bins were overflowing
  • Bin contained liquid, hazardous or other contaminated waste
  • Bins were not registered to your property
  • Bins were too heavy, bins heavier than 70 kg are unable to be emptied
  • Bin was not put out on time
  • Bin was not correctly presented at the kerb.