My Christchurch is a personalised online portal to access and request information in relation to Council products and service.
Effective from 12 September 2018.
1.1 My Christchurch service
1.4 Permitted purposes
My Christchurch is intended to be used for the purposes of providing you with a means of:
1.5 Hosting of My Christchurch
My Christchurch is hosted by our hosting provider and made available to you as an online service via an internet browser.
2.1 Access to My Christchurch
You may access My Christchurch by:
2.2 Existing information
We may link, match or join information provided in connection with your account to other information we hold about you, or that you provide through other sources (such as our snap, send, solve application) that we consider may be relevant to the information, services and products that you may require from us from time to time.
3.1 Right to use My Christchurch
3.2 Separate terms of service
If you use My Christchurch to request products or services from us, you acknowledge and agree that the provision of such products and services may be subject to separate terms of service that are particular to those products or services. These are available from us on request.
3.3 Payments for services
We use third party service providers to process your payments through My Christchurch. If you elect to pay for our services and products through My Christchurch, you may be required to give us authorisation to charge your nominated credit card or debit card when payment is due for any amounts payable by you to us (including any applicable taxes and fees).
4.1 Access to My Christchurch
4.3 Notice of unavailability
We will give advance notice of any planned My Christchurch unavailability or outage by email or via the My Christchurch platform or our website.
5.1 Your information
You may update your information on your account through My Christchurch, including your name, phone number, and addresses (email and postal).
5.2 Warrant and authorisation
5.3 Your responsibilities
You agree to:
5.4 Prohibited acts
You must not:
6.1 Ownership of intellectual property
6.2 General information
My Christchurch is made available for the permitted purposes. From time to time content may include general information that we consider will be of interest to you. You expressly acknowledge and agree that
6.3 Use of content
You may access, view, reproduce and print the content, provided that:
Although we try to ensure content is current, accurate and complete, we do not guarantee that the content will be current, accurate or completed when you access it. We will take action, within a reasonable time, to correct any error or inaccuracy that is brought to our attention.
6.5 Your content
You may contribute to the content by submitting feedback, comments, photos, files and other communications or material through My Christchurch. By submitting your content onto My Christchurch you warrant that:
6.6 Licence to use your content
6.7 Updating content
7.1 Liability exclusions
Subject to clause 7.4, to the fullest extent permitted by law, we will not be liable for any errors and omissions, nor for:
arising out of or in connection with the use of My Christchurch or the data contained on it.
7.2 Limitation of liability
If notwithstanding the above, we are found to be liable to you for any damage or loss which arises as a result of your use of My Christchurch, our liability (whether in contract, tort or otherwise) will not exceed [$50.00].
7.3 Warranties excluded
7.4 Consumer guarantees
8.1 Suspension of operation
We may withdraw or suspend the operation of My Christchurch, or cease to provide and/or update content to My Christchurch, with or without notice to you, if we have reasonable grounds for doing so, including for security, legal or business reasons.
8.2 Suspension or termination of access
9.1 Third party sites
My Christchurch may contain links to third party websites. These websites have not been prepared by us and are not controlled by us. They are provided for your convenience only, and do not imply that we check, endorse, approve or agree with those third party websites.
9.2 Third party services
We use, from time to time, third party features, products and services on My Christchurch, which may be available for you to use through My Christchurch. Use of such third party products and services are subject to compliance with the terms and conditions of the third party owners of the relevant features, products or services. The third party terms and conditions may, amongst other things, govern the ownership, use of, and access to the third party features, products or services.
You consent to us sending you marketing or promotional communications through My Christchurch about our services and products from time to time. You may unsubscribe from any marketing or promotional commutations by following the unsubscribe facilities in the communications that we send to you.
11.2 My Christchurch updates
We may from time to time, at our sole discretion, make available an updated or new version of My Christchurch, including to provide bug fixes and/or new, replacement or improved features or functionality. You acknowledge that there may be interruptions in service or access to My Christchurch, or access to your account due to circumstances both within our control (eg routine maintenance) and outside of our control. We may also choose to cease making My Christchurch available at any time.
12.2 Force majeure
12.4 Governing law and jurisdiction
12.5 Entire agreement
12.7 Contacting us
Last updated on 12 September 2018.
2.1 We collect personal information about you through My Christchurch in the following ways:
2.2 You have the option to login and access My Christchurch as a guest. If you choose to login as a guest, unless you expressly provide us with your personal information, all information you submit to My Christchurch will not be held by us under, or in association with, your name.
3.1 We collect the personal information you submit in connection with My Christchurch; or use of applications or services we link to My Christchurch (such as Snap Send Solve); or that is provided to us through our customer service representatives, including:
3.2 We automatically log some information which is, or may be, personal information when you use My Christchurch, including:
3.3 If you have allowed My Christchurch to access your location data, we will collect GPS-level data about your precise location. We will use this information to locate the property or address of a corresponding request for services made by you to us.
3.4 If you do not provide us with the information we request from you from time to time, the services you are able to access through My Christchurch may be limited and we may not be able to provide you with all of the services or products or that you request from us.
4.1 We may use information that we collect about you or that you provide to us in the following ways:
4.2 We may disclose your personal information:
5.1 Your information may be stored by us or by our service providers on our behalf. We have entered into appropriate arrangements requiring our hosting provider to keep the hosted information secure and confidential. We have done everything reasonably within our power to prevent unauthorised use or disclosure of that information.
5.2 We have implemented reasonable measures designed to keep your information safe and secure, and protected against loss, other misuse, and unauthorised access, use, modification, or disclosure.
6.2 A cookie is a small data file that the website or app sends to your device, which may be stored for later retrieval by the website or app. Some cookies we use last only for the duration of your website or app session and expire when you close your browser or exit the app. Other cookies are used to remember you when you return to My Christchurch and will last for longer.
6.3 If you reject cookies, you may still use My Christchurch, but your ability to use some of its features or functionality may be limited.
6.5 We may use non-personalised statistics about the use of My Christchurch to monitor site traffic, to analyse trends, to gather demographic information about our user base as a whole, to improve My Christchurch and to improve user experience. These anonymised and/or amalgamated statistics do not comprise of personal information.
7.1 You may contact us at www.ccc.govt.nz/contact-us/contact-us-form(external link), or email us on firstname.lastname@example.org, or phone us on 03 941 8999 to:
7.2 If you request that the personal information we hold about you on My Christchurch be corrected and we do not agree to your request, you may request that we take reasonable steps to attach to the information a statement of the correction you have sought but we have not made.
All credit/debit card payments are processed, managed and completed by a secured and trusted third-party vendor, Windcave (formerly Payment Express).
Windcave is compliant with PCI DSS (Payment Card Industry Data Security Standards) and subject to the Privacy Act 2020, and evidence of compliance is available on the Windcave website(external link).
Christchurch City Council only receives transaction data that enables payment to be made to your account. If your payment is not successfully processed due to credit/debit card or other issues, your payment liability to us will remain outstanding.
Further information can be found in the Council’s Privacy Statement(external link).