My Christchurch : Christchurch City Council

Last updated 6 December 2023.

Application of My Christchurch Terms:
1. The My Christchurch Terms apply when you create your User Account and use it on the Council Website.
2. We obtain your acceptance of the My Christchurch Terms as follows:
  1. when you create a User Account in your individual capacity, your creation of that User Account constitutes agreement to be bound by the My Christchurch Terms;
  2. when you create a User Account on behalf of a third party individual, by accessing and using that User Account you warrant that you are authorised to bind that third party to our Terms and that you in fact agree to the Terms on that third party's behalf; or
  3. when you create a User Account on behalf of an entity (such as a business, company, trust, charity, or other organization (Entity)) (Entity User Account) by accessing and using that User Account you warrant that you are authorized to bind that Entity to our Terms and that you in fact agree to the Terms on that business or organisation's behalf.
3. Your acceptance of the My Christchurch Terms imports the terms of this clause 3 into the legally binding contract between you and us formed by these Terms generally.
Changes to the My Christchurch Terms: when we update the My Christchurch Terms:
1. if we make a material change to the My Christchurch Terms:
  1. you will be asked to accept the updated My Christchurch Terms before they apply to you; and
  2. you will not be permitted to use your User Account unless you accept them; however,
2. if we make a minor administrative or technical change, you will not be notified of the change, and you will be deemed to have accepted the updated My Christchurch Terms through your continued use of your User Account.
Account creation:
1. To be eligible to make a User Account in your individual capacity, you must be:
  1. an individual over 16 years of age
    
    and not otherwise prohibited from making an account with us under these Terms of by law.
2. To be eligible to make a User Account on behalf of a third party individual, you must be:
  1. an individual over 16 years of age; and
  2. authorised by that third party individual to create the User Account (and be able to produce evidence of this authorisation upon request),
    
    and not otherwise prohibited from making an account with us under these Terms of by law.
3. To be eligible to make a User Account on behalf of an Entity, you must be:
  1. an individual over 16 years of age; and
  2. authorised by that Entity to create the User Account (and be able to produce evidence of this authorisation upon request),
    
    and not otherwise prohibited from making an account with us under these Terms of by law.
4. For the avoidance of doubt, you must not create a duplicate User Account for an individual or Entity that already has an existing User Account.
Account relationships:
1. A User Account may be linked with another User Account to create an account relationship (Account Relationship).
2. Account Relationships may be created as follows:
  1. where a Minor User Account is created, an Account Relationship will be created automatically with the legal guardian who authorised the creation of the Minor User Account (as further detailed in clause 5(c));
  2. an Account Relationship may be created by the Administrator of an Entity User Account where the Administrator requests the Account Relationship to be created and you accept this request; or
  3. an authorised person or Entity (for example, someone acting as a power of attorney, executor, or agent) requests access to a User Account and produces evidence satisfactory to us that that person or Entity does in fact hold the authority to consent to the Account Relationship being created).
3. the both User Account holders consent to an Account Relationship being created;
  1. Where an Account Relationship is created, the extent of access that each User Account will have to the information of the other User Account will be determined on a case-by-case basis (for example, whether access is one-way, mutual, read-only, allows edits, is service specific, or is otherwise limited). No linked User Account will be entitled to take any actions in respect of your User Account unless you have explicitly consented to that access.
Entity user accounts:
1. Where you create an Entity User Account, the User Account of the person that created the Entity User Account will be linked to and set as the administrator of that Entity User Account (Administrator).
2. The Administrator will have the authority to:
  1. Create and remove Account Relationships between other User Accounts to and from the Entity User Account; and
  2. control the level of access and control that each linked User Account has over the information and data of the Entity.
3. Where an Administrator is to cease employment or association with the Entity (or otherwise wishes to cease being the Administrator, it is the responsibility of that Administrator to assign the rights of administration to another User Account linked to the Entity.
Personal information:
1. The creation and holding of a User Account by you requires you to provide us with some Personal Information about you and to consent to our collection, processing, and use of this Personal Information. By making an account with us, you warrant that:
  1. you have read, understand and accept our Privacy Policy;
  2. you are providing true, current and complete Personal Information; and
  3. when the Personal Information you have provided us with changes, you will promptly update that information where possible or will otherwise notify us of the change.
2. Failure to comply with clause 7(a) may result in you being unable to use My Christchurch.
3. The Personal Information you provide may, with your consent, be used to:
  1. link information and data about you already held by the Council that you have provided when interacting with Council services (such as your library member number, dogs registered in your name etc.); and
  2. match you with any associated entities, such as companies and trusts, which also use Council services.
Account security:
1. Where you hold a User Account, or you hold an Account Relationship with another User Account, you are responsible for:
  1. keeping the details of that User Account secure; and
  2. immediately notifying us if you become aware of any unauthorized disclosure or use of that User Account.
Assignment: You may not assign your User Account to any other person. If you would like another person to have access to or control over your User Account, please set up an Account Relationship pursuant to clause 1(a).
Account deletion: You may submit a request to us for your User Account be deleted, which will prevent your User Account from being used unless re-activated again in the future. Please note, however, that deletion of your User Account will not result in the deletion of your information (whether or not that is Personal Information) that we are required to hold by law.
Inactive accounts: Where your User Account has not been active for a significant period of time, we may disable that User Account, which will result in it being unable to be used unless re-activated by us. Where we deactivate your User Account, we will notify you via email of this fact.

All credit/debit card payments are processed, managed and completed by a secured and trusted third-party vendor, Windcave (formerly Payment Express).

Windcave is compliant with PCI DSS (Payment Card Industry Data Security Standards) and subject to the Privacy Act 2020, and evidence of compliance is available on the Windcave website(external link).

Christchurch City Council only receives transaction data that enables payment to be made to your account. If your payment is not successfully processed due to credit/debit card or other issues, your payment liability to us will remain outstanding.

Further information can be found in the Council’s Privacy Statement(external link).

An overview of what you can do in My Christchurch:

My services	Manage your current online service requests and view a list of your previous or draft requests.
My profile	View and edit your profile. Edit personal details and contact details for your My Christchurch account.
My relationships	Set up family members a friend or another organisation as a relationship. This means they can manage service requests on your behalf. You can also request permission to act on their behalf.
Change my email	Update your email address. A code will be sent to your new email address for verification.
Change my authenticator method	Choose between a two-factor verification method to keep your online account safe. Choose between phone or time-based authentication.
Change my password	Update your password to meet your security needs.

Log in

Log into My Christchurch with your organisation account.

Select Manage Members.

Add members

You are now on the member management screen.

You will see two options:

Invite a list of members
Invite an individual member

Select Invite Member.

Complete the required information and select Invite by Email.

The member will now receive an email with instructions.

Manage roles

You can now set the member's role within your organisation.

Go back to the individual profiles screen.

Select the wrench icon to edit a member's name and fill in the details.