Snap Send Solve is a third-party smartphone app to help make reporting issues easy.

Report issues from your mobile phone

The Snap Send Solve app works by identifying the location the photo is taken using the phone's GPS data.

It sends an email to the Council, including the incident type, notes, address of incident, photo, and contact details.

The report is then allocated to the relevant Council department. 

The more information provided, the better we can help isolate and investigate the issue.

Download the app and start reporting

(external link)You can continue to report issues online, by calling Council on 03 941 8999 or visiting one of our Customer Service Hubs.

If you are viewing this page on your computer, simply visit the Play Store (Android) or the App Store (Apple) on your smartphone and search for 'Snap Send Solve' to download the App.

Alternatively, use our feedback form to provide feedback to the Council.