We're committed to the delivery of quality services to meet your needs. We welcome your feedback as this provides us with opportunities for learning and improving services.

Before you make a complaint

If your complaint relates to something that's broken, such as damage or a pothole, or an issue, such as a missed rubbish collection or graffiti, and you haven't previously reported it, the best way to let us know is to report a problem(external link).

Making a formal complaint

Our Customer Complaint Management Policy(external link) sets out the guiding principles we apply. Every effort will be made to resolve your issue as quickly as possible.

You should make a formal complaint when:

  • We have not done what we said we would do.
  • We are taking too long to take action or failing to take action.
  • You believe we are not making a decision in the prescribed way.
  • We have not provided a good service.

Make a formal complaint

Your privacy

We will use the information you provide for the purpose of resolving your complaint and may use it for training purposes.