Every year we ask residents how satisfied they are with a range of Council services. Here’s a snapshot of results from this year’s General Service Satisfaction Survey and the series of Point of Contact satisfaction surveys.
The 2024–2025 Residents Survey of Council is now underway through to March 2025.
It covers services such as parks, libraries and service centres and is distributed to a wide range of people via email, letters and feedback at Council facilities.
If you are approached or contacted we encourage you to participate.
Provide interactive, hands-on learning experiences for young residents focused on sustainability and civil defence awareness.
100% are satisfied with our education programmes.
“Fantastic resources; great content and fun facts.”
Showcase our garden city, and attract residents and visitors.
99% are satisfied with the Botanic Gardens and Mona Vale.
“I love all of it especially the rose garden and the NZ garden, the children's playground and pool, the river walk.”
Help navigate the range of approvals and authorisations required for commercial and multi-unit residential development projects.
98% are satisfied with the partnership approvals case management service.
“Helped to ensure that we provided the CCC with the right information and completed the processes the first time. This greatly improved consenting timeframes.”
Inspire discovery, connect people and enrich communities through our public libraries.
95% of library users are satisfied with our services.
“Fantastic and informative staff. Very knowledgeable and friendly. We had an awesome experience on our school trip.”
Provide administrative support to people using our cemetery services.
95% of people are satisfied with our cemetery administrative services.
“I feel able to perform a necessary but stressful task with the feeling of support from people who are competent in their work.”
Deliver a high level of customer satisfaction with the range and quality of facilities.
92% of sport and recreation facility users are satisfied with the facilities.
“Friendly staff, good facilities, good fitness classes.”
Provide services and support to a range of community-focused events that reflect the diverse cultures living in our city.
88% are satisfied with the community events organised by the Council.
“Well run and friendly. Family fun for all.”
Provide respectful, prompt and efficient responses to address needs and resolve issues.
Overall, 85% are satisfied with customer service.
“Staff are excellent friendly and helpful, that's why I come.”
Collect and dispose of much of Christchurch's waste and encourage recycling.
Overall, 84% of people are satisfied with kerbside collection.
“Done in a timely manner and we have never had a missed collection.”
Provide and maintain a network of facilities such as community centres and halls.
84% of people are satisfied with the community facilities the Council offers.
“The facility that we use is always clean and tidy on our arrival...”
Supply clean drinking water to protect the health of our community.
84% are satisfied with the reliability of the water supply.
“Water supply - reliable and of good quality.”
Process land use and subdivision resource consent applications.
86% are satisfied. This is a 15% increase from the previous year.
“Professional, accurate advice provided by the [...] team to ensure my application documentation was in line with what the planners were wanting to see. This streamlines the whole process.”
Provide a network of public marine structures that facilitate recreational and commercial access to the marine environment for citizens and visitors.
75% are satisfied. This is a 10% increase from the previous year.
“Safer than the old one, user friendly for yachts to tie on, easy access to ferry.”
Maintain the presentation of the City's Parks (inner city parks).
85% are satisfied. This is an 8% increase from the previous year.
“The city parks and garden[s] are attractive and look well maintained.”
Manage flood capacity within the city's rivers and their tributaries.
51% are satisfied. This is an 8% increase from the previous year.
“Proactive maintenance of stormwater in my street has prevented any surface flooding occurrences.”
Provide and maintain a network that collects, treats and disposes of the city's wastewater.
66% are satisfied with the responsiveness and reliability of wastewater.
“[We] had a leak of grey water and sewerage from a nearby property and the council did not deal with it very well or in a timely manner.”
Provide on-street parking facilities that are easy to use.
56% are satisfied with on-street parking facilities.
“[The cost of] parking - put me off going to town and paying $12 to park and see a movie.”
Provide and maintain the city's community parks.
54% are satisfied with the presentation of our community parks.
“The lawn needs to be mowed more regularly - the long wet grass doesn't make it easy to walk dogs [...] Our neighbours help out with weeding occasionally but it would be nice if [the] council pruned trees and bushes more regularly.”
Provide and maintain surfaces for a range of sports in city parks.
50% are satisfied with the condition of the Council's sport park surfaces.
“Irrigation is not working suitably. The pitch becomes too hard during the summer season which can cause grass burn injuries to our players.”
Supply clean drinking water to protect the health of our community.
48% are satisfied with the quality of our drinking water supply.
“Give us back our pure drinking and washing water. Sick of washing smelling of chlorine and drinking water tasting bad.”
Build, maintain and repair streets, roads and footpaths so everyone has safe and easy access to where they need to go.
36% are satisfied with the condition of the city's footpaths.
“Many footpaths are uneven and dangerous, especially in low light conditions for those who [have trouble] seeing or [are] older.”
Build, maintain and repair streets, roads and footpaths so everyone has safe and easy access to where they need to go.
27% are satisfied with the condition of the road network across the city.
“Roading is appalling. So many years after the earthquakes they still fool around doing patch up jobs.”
Support active democracy by ensuring people and groups have information and opportunities for involvement in Council decision-making.
Satisfaction with public involvement in Council decision-making is low, at 28%. 34% say they understand decision-making, and 26% feel they have an influence on it. 16% say we make wise spending decisions, and 32% say decisions are made in the best interests of the city.
“Understanding of how [and] why decisions are made and [we want more] opportunity for people to submit their views with publication around this before decisions are made.”
“Transparency for decision making for the city. Need to understand why/how they are making decisions for the city.”
