There are many reasons why your bins may not have been emptied on collection day, such as:
- the trucks may not have reached your property yet – our collection trucks operate from 6am to 6pm
- lids were not shut flat or bins were overflowing
- your bin has the wrong item(s)– please see the contamination tag on the bin handle.
- bins were not registered to your property
- bins were too heavy – bins heavier than 70kg are unable to be emptied
- bin was not put out on time (out by 6am and in by 11pm)
- bin was not correctly presented outside of your property (at least 50 centimetres apart from each other and from obstructions like trees and power poles)
Report a missed wheelie bin collection
If your bin was not collected, a sticker or tag should be stuck to it explaining the reasons why we are unable to collect your bin.
If there was no sticker or you think your bin was missed:
- Contact us within 48 hours of your collection day.
- Leave your bin outside your house and we will return to collect it within 48 hours. We will contact you if we are unable to collect it.
It's helpful if you can list the serial number of your bin when reporting it.