Every year we ask for your feedback on how satisfied you are with our services. It's one of several ways that we find out what you think. Here's a snapshot of what you said. Overall 80% of people are satisfied or neutral.

What you say we do well

Community events

84% satisfied

Community events

What we do: We support a wide range of community events, including Sparks and KidsFest, to bring people together and more life to our city.

What you think: 84% are satisfied with how we deliver, partner and produce events and festivals for our city.  

What you say: “The different events, I think they are fantastic. They are good occasions for people to get together.”

Kerbside collection

88% satisfied

Kerbside collection

What we do: Collect and dispose of much of Christchurch’s waste, and encourage recycling, for a healthier and safer environment.

What you think: 88% are satisfied with kerbside collection services.

What you say: “It’s just exactly the way it should be. The rubbish service is really good.” 

Libraries

95% satisfied

libraries

What we do: Inspire discovery, connect people and enrich communities through our public libraries.

What you think: 95% of people who use libraries are satisfied with the service.

What you say: “They have everything you could possibly want to read there, good opening hours, knowledgeable staff and they’re welcoming and they’re free.”

Helpful, friendly staff

93% satisfied

Helpful, friendly staff

What we do: Look after our customers and answer their questions.

What you think: 93% are satisfied with “first point of contact” customer service.

What you say: “They are pretty good if you ring up and want to know anything. Dealt with in a good time frame and very practical.”

Botanic Gardens

96% satisfied

Botanic Gardens

What we do: Showcase our garden city and attract more than one million visitors a year.

What you think: 96% of visitors are satisfied with the Botanic Gardens’ appearance.

What you say: “The gardens are maintained to a wonderful standard and it’s all free.”


Where you see room for improvement

Cycling

51% satisfied

Cycleways

What we do: Offer safe and direct routes around the city, reduce congestion and make Christchurch a greener, healthier place.

What you think: 51% of people say Christchurch is a cycling friendly city.

What you say: People have mixed views.

Drinking water

79% satisfied

Drinking water

What we do: Supply clean drinking water to protect the health of our community.

What you think: 79% percent of people are satisfied our water is supplied to drinking water standards.

What you say: We want pure, safe water.

Cemetery maintenance

80% satisfied

Cemetery maintenance

What we do: Maintain 27 cemeteries in Christchurch and Banks Peninsula.

What you think: 80% satisfaction with the maintenance and appearance of Council cemeteries.

What you say: People want us to look after our cemeteries better.

Support for community agencies

83% satisfied

Community projects

What we do: Provide, support and promote projects to develop communities.

What you think: 83% satisfaction that community development projects are provided, supported and promoted.

What you say: Better processes and more funding wanted.


What you say we need to do better

Roads and footpaths

27% satisfied

Roads and footpaths

What we do: Build and maintain streets roads and paths so we can easily access our homes and leisure activities along with shops and businesses.

What you think: 27% satisfaction with the condition of roads and footpaths.

What you say: “Don’t be digging the same stretch of road up several times, fix it properly the first time. That goes for the underground services as well.”

Here’s what we’re doing about it: 

Parking and access

39% satisfied

Parking and access

What we do: Operate and maintain Christchurch’s public parking facilities.

What you think: 39% say Council parking facilities are easy to use

What you say: “You make it hard for people to come into the city, the parking needs to be cheaper and easier to use.”

Here’s what we’re doing about it:

People involved in decision making

28% satisfied

People involved in decision making

What we do: Support active democracy by ensuring people and groups have information and many opportunities for involvement in local government decision making.

What you think: 28% feel they can participate in and contribute to Council decision making.

What you say: “They need better consultation with the public and taking the consultation on board before making decisions on the big stuff.”

Here’s what we’re doing about it:

Stormwater drainage

35% satisfied

Stormwater drainage

What we do: Protect our natural waterways and storm water networks by maintaining drainage systems to reduce the flood risk and safeguard public health.

What you think: 35% satisfaction with stormwater drainage management

What you say: “On wet days come around and clear the blocks from the street corner sumps and gutters. They used to do it and now they don’t seem to do it anymore.”

Here’s what we’re doing about it:

Maintain river banks

39% satisfied

Maintain river banks

What we do: Balance the ecological benefits of longer grass with community expectations for tidy-looking river banks.

What you think: 39% are satisfied with river bank maintenance.

What you say: “Keep the river edges looking nice and not overgrown as that is a problem.”

Here’s what we’re doing about it:

Previous survey results

Period Survey Results

2016/2017

General Service Satisfaction Survey 2017 [PDF, 1.5 MB]
Point of Contact Service Satisfaction 2017 [PDF, 535 KB]
Summary of Levels of Service Results General Service Satisfaction Survey 2017 [PDF, 139 KB]
Summary of Levels of Service Results Point of Contact Surveys 2017 [PDF, 152 KB]

2015/2016

General Service Satisfaction Survey 2016 [PDF, 2.5 MB] 
Point of Contact Service Satisfaction 2016 [PDF, 451 KB]

2014/2015

Point of Contact Service Satisfaction 2015 [PDF, 680 KB] 
General Service Satisfaction Survey 2015 [PDF, 1.5 MB]

2013/2014

Point of Contact Service Satisfaction 2014 [PDF, 859 KB]
General Service Satisfaction Survey 2014 [PDF, 2.6 MB]
Summary of levels of service - point of contact survey 2014 [PDF, 80 KB]
Summary of levels of service surveys - general service satisfaction survey 2014 [PDF, 108 KB]

2012/2013

Point of Contact Service Satisfaction 2013 [PDF, 387 KB]
General Service Satisfaction Survey 2013 [PDF, 2 MB]

2011/2012

Point of Contact Service Satisfaction 2012 [PDF, 438 KB]
General Service Satisfaction Survey 2012 [PDF, 2.7 MB]

2010/2011

Point of Contact Service Satisfaction 2011 [PDF, 765 KB]
General Service Satisfaction Survey not undertaken in 2011.

2009/2010

July 2010 Point of Contact Service Satisfaction [PDF, 404 KB] 
May 2010 Research Report [PDF, 1.1 MB]

2008/2009

March 2009
Biannual Survey of Residents – Executive Insight [PDF, 334 KB] 
Biannual Survey of Residents – Part 1: Methodology and Questionnaire [PDF, 272 KB]
Biannual Survey of Residents – Part 2: Tables and Findings [PDF, 363 KB] 
Biannual Survey of Residents – Part 3: Verbatim Comments [PDF, 498 KB]

September 2008
Biannual Survey of Residents – Executive Insight [PDF, 212 KB]
Biannual Survey of Residents – Part 1: Methodology and Questionnaire [PDF, 172 KB]
Biannual Survey of Residents – Part 2: Tables [PDF, 257 KB]
Biannual Survey of Residents – Part 3: Verbatim Comments [PDF, 398 KB]

2007/2008

March 2008
Biannual Survey of Residents – Executive Insight [PDF, 189 KB]
Biannual Survey of Residents – Part 1: Methodology and Questionnaire [PDF, 159 KB]
Biannual Survey of Residents – Part 2: Tables of Findings [PDF, 232 KB]
Biannual Survey of Residents – Part 3: Verbatim Comments [PDF, 130 KB]

September 2007
Transitional Residents' Survey – June 2007 [PDF, 204 KB]
Biannual Survey of Residents – May 2007 – Part I: Methodology and Questionnaire [PDF, 131 KB] 
Biannual Survey of Residents – March and September 2007 – Part II: Tables [PDF, 189 KB]

2006/2007

March 2007
Biannual Survey of Residents – Qualitative Results [PDF, 67 KB]
Biannual Survey of Residents – Part 1: Methodology and Questionnaire [PDF, 73 KB]
Biannual Survey of Residents – Part 2: Tables [PDF, 94 KB]

2006

Annual Survey of Residents
Part 1 [PDF, 1