Your privacy is important to us. Our privacy statement sets out how, and why the Christchurch City Council collects and stores your personal information, what we will use it for and with whom we can share it.
We take our obligations under the Privacy Act 2020 (the Privacy Act) and the information privacy principles in the Privacy Act seriously. This Privacy Statement has been prepared in accordance with our obligations, and your rights under the Privacy Act.
To ensure we keep up with changes to our business, the Council may occasionally update this Privacy Statement.
Last updated 23 August 2021
We need to collect personal information for a number of reasons, however, this will only be necessary for a function or activity of the Council.
This information may include your name, gender, date of birth, image, addresses, email address, or telephone number where relevant to responding to your requests for information or providing you with our services and/or use of our facilities.
We may also collect personal information regarding your communications with us, or how you interact with us.
Wherever possible your personal information will be collected from you, or anyone you authorise to provide us with your personal information.
We may collect personal information when you, or someone acting on your behalf, provides it to us directly. For example, when you:
Please be aware that this is an indicative list of examples only.
We may keep a record of any information you receive from us.
We may monitor and record your phone calls with us for quality control or staff training purposes. If your call is to be monitored and recorded, we will let you know at the time of the call.
We may collect personal information about you from other organisations, entities or persons to fulfil a necessary activity. These might include:
When you visit or return to one of our websites, we may use technology solutions such as cookies to provide you with better access to tailored information and services. A cookie is a small data file that a website or app sends to your device, which may be stored for later retrieval by the website or app. Some cookies we use last only for the duration of your website or app session and expire when you close your browser or exit the app. Other cookies are used to remember you when you return.
We may use non-personalised statistics to monitor site traffic, to analyse trends, to gather demographic information about those who use our services, to improve our services and to improve user experience. These anonymised and/or amalgamated statistics do not include personal information.
We may collect video footage through various means, including:
The personal information we collect from you, or someone acting on your behalf, may be used for any of the following purposes:
Information will only be shared with your consent, or where there is a statutory requirement to share it.
We may disclose personal information about you to:
Some information we hold about, or in relation to, you may be made available to the public, such as:
We may retain personal information we collect (on both our active systems and our archives) for as long as administratively necessary, or required by law. This is in accordance with the Council’s information retention and disposal schedule or applicable statutory requirements.
The Public Records Act 2005 requires us to retain protected records(external link) indefinitely. In some circumstances, your personal information may be included within a protected record, including submissions you make in relation to bylaws, annual plans, and district or regional planning instruments.
If you do not provide all the personal information that we request, we may not be able to adequately respond to your correspondence, process any applications you have submitted, provide the services or facilities you have requested or registered for, process payments, or otherwise deal with any requests or enquiries you have submitted.
In some circumstances, you are legally obligated to provide information and the Council is fulfilling a statutory requirement.
We have implemented reasonable measures designed to keep your information safe and secure, and protected against loss, other misuse, and unauthorised access, use, modification, or disclosure.
We will also undertake reasonable measures to ensure personal information is accurate, current and relevant.
You can ask us to confirm whether we hold any personal information about you, and you may request access to your personal information by emailing us at firstname.lastname@example.org or via the Privacy Commissioner’s 'About Me' tool.
Once we have verified your identity, we will provide you with confirmation and access, unless we believe we can withhold the information under the Privacy Act.
You can ask us to correct the personal information we hold by emailing us at email@example.com. If we agree that your personal information needs to be corrected, we will do so and provide you with an amended record, if requested.
Your right to access and correct any personal information we hold is subject to the Privacy Act.
If you feel we have breached any of the principles set out in the Privacy Act or have a privacy issue you wish to discuss, please contact us via:
Phone: 03 941 8999
If you believe there is a privacy dispute we cannot resolve, you can make a complaint to the Privacy Commissioner, who can investigate potential breaches of the privacy principles. You can contact the Privacy Commissioner by:
Phone: 0800 803 909 (Monday to Friday, 10:00am to 3:00pm)
By Post: Office of the Privacy Commissioner, PO Box 10094, Wellington 6143