Your privacy is important to us. Our privacy statement sets out how, and why the Christchurch City Council collects and stores your personal information, what we will use it for and with whom we can share it.

We take our obligations under the Privacy Act 2020 (the Privacy Act) and the information privacy principles in the Privacy Act seriously. This Privacy Statement has been prepared in accordance with our obligations, and your rights under the Privacy Act.

Certain products and services we provide may be subject to additional terms and conditions, and privacy policies. Therefore, we recommend that you carefully read the terms and conditions and any specific privacy policy that apply to the particular products and services we offer.

To ensure we keep up with changes to our business, the Council may occasionally update this Privacy Statement.

Christchurch City Council Privacy Statement 2020

Last updated 23 August 2021

What personal information does the Council collect?

We need to collect personal information for a number of reasons, however, this will only be necessary for a function or activity of the Council.

This information may include your name, gender, date of birth, image, addresses, email address, or telephone number where relevant to responding to your requests for information or providing you with our services and/or use of our facilities.

We may also collect personal information regarding your communications with us, or how you interact with us.

How we collect personal information

Wherever possible your personal information will be collected from you, or anyone you authorise to provide us with your personal information.

We may collect personal information when you, or someone acting on your behalf, provides it to us directly. For example, when you:

  • Communicate with us in person, by letter, phone or electronically.
  • Complete and submit forms or applications for consents, licences, approvals, permits, funding, or other authorisations.
  • Use, or register for, any of our services or facilities, such as our online services and apps, including libraries, hire of Council facilities, online payment services, newsletters, or service updates.
  • Submit a written submission, request, or other feedback.
  • Follow or post comments in response to our social media or other online communications.
  • Apply for employment with us.
  • Appear in any images and audio from Closed Circuit Television or body cameras, as described below.

Please be aware that this is an indicative list of examples only.

We may keep a record of any information you receive from us.

We may monitor and record your phone calls with us for quality control or staff training purposes. If your call is to be monitored and recorded, we will let you know at the time of the call.

We may collect personal information about you from other organisations, entities or persons to fulfil a necessary activity. These might include:

  • Our related organisations, including Council Controlled Organisations.
  • Our suppliers, which include organisations such as:
    • Land Information New Zealand
    • QV
    • other government departments
    • solicitors/conveyancers
    • the New Zealand Police
    • credit reporting agencies; and other organisations, entities and persons where you have expressly authorised us to request and obtain your information from them or you have authorised them to provide your information to us.

When you visit or return to one of our websites, we may use technology solutions such as cookies to provide you with better access to tailored information and services. A cookie is a small data file that a website or app sends to your device, which may be stored for later retrieval by the website or app. Some cookies we use last only for the duration of your website or app session and expire when you close your browser or exit the app. Other cookies are used to remember you when you return.

We use Google Analytics to further understand how some of our services may be improved. Google Analytics relies on the use of cookies. For details on what information is collected via the use of cookies, and how it is stored and used, see Google’s privacy policy(external link).

We may use non-personalised statistics to monitor site traffic, to analyse trends, to gather demographic information about those who use our services, to improve our services and to improve user experience. These anonymised and/or amalgamated statistics do not include personal information.

We may collect video footage through various means, including:

  • Closed Circuit Television (CCTV) may be used in particular areas to monitor traffic movements, secure facilities such as service centres, libraries, parking facilities, and recreation centres, and to monitor public places in order to help reduce crime and anti-social behaviour. Where possible, signage will advise when CCTV equipment is being used. Only authorised people will be able to watch the CCTV footage for the purposes mentioned above or to regularly check the system is working. We will not actively attempt to identify individuals from the CCTV footage unless a reported or suspected incident needs investigation.
  • Council parking compliance staff may wear body cameras which are activated as required. This is to reduce abusive or threatening behaviour. Recordings of violent or threatening incidents will be forwarded to the New Zealand Police and the recordings are otherwise disposed of within 24 hours. We will not film or keep any other recorded activity.
  • Public sessions of Council meetings are broadcast live online, and then made available on our website. Signage will clearly state the meeting is being filmed before you enter the meeting room. Elected members will mostly be filmed as they speak and debate at the meeting. However, the filming may include shots of the public in the background and anyone speaking in a public session.

How we use your information

The personal information we collect from you, or someone acting on your behalf, may be used for any of the following purposes:

  • To provide you with services or facilities – including those you have requested, and those our related organisations provide to you.
  • To confirm your identity. This is to ensure we provide you with appropriate and relevant services and information, and to avoid inappropriate release or use of your information.
  • To process any consent, licence, approval, permit, or other authorisation for which you have applied.
  • To process your application to use or register for any of our services or facilities, including our online services. To process payments received or made by the Council, and to provide you with the services or facilities for which you have applied or registered to use.
  • To respond to your correspondence, requests, enquiries, feedback, or for customer care- related activities.
  • To update any information that we currently hold about, or in connection with, you in our existing records, database or systems.
  • To assist us in analysing, and further developing and improving our products and services.
  • To comply with relevant laws and regulations.
  • For any specific purpose that we notify you of at the time when your personal information is collected.
  • To provide you with information about our (or our related organisations') events, news, services, or facilities that we think may interest you.
  • For general administrative and business purposes, and to carry out activities connected with the running of our business or operations such as personnel training, or testing and maintenance of computer and other systems.
  • For any other purposes that you authorise.

Sharing your information

Information will only be shared with your consent, or where there is a statutory requirement to share it.

We may disclose personal information about you to:

  • Any person engaged by the Council to provide products or services to you on our behalf, where your personal information is necessary for the provision of those products or services.
  • Our related organisations, in order to assist with the functions and services they provide.
  • A third party, if we are required to do so under laws or regulations, or in the course of legal proceedings or other investigations. This may include sharing CCTV footage and footage from body cameras worn by parking compliance staff with the New Zealand Police or other public sector agencies where criminal activity is reported or suspected. The New Zealand Police may also access live feeds from certain CCTV cameras from time to time for law enforcement, investigation, and emergency response purposes.
  • Any person we may notify you of at the time we collect your information, and any person to whom you authorise us to disclose your personal information.

Some information we hold about, or in relation to, you may be made available to the public, such as:

  • any submission you make in relation to bylaws, annual plans and long term plans, district or regional plans, or draft or proposed strategies and policies. Submissions are made available in full (including the submitter’s name and contact details) on our website and at our main office;
  • information held on property files or our rating information database; and
  • video footage of Council meetings that are intended for broadcast or to be otherwise available for public viewing.

How long do we hold personal information?

We may retain personal information we collect (on both our active systems and our archives) for as long as administratively necessary, or required by law. This is in accordance with the Council’s information retention and disposal schedule or applicable statutory requirements.

The Public Records Act 2005 requires us to retain protected records(external link) indefinitely. In some circumstances, your personal information may be included within a protected record, including submissions you make in relation to bylaws, annual plans, and district or regional planning instruments.

If you do not provide requested personal information

If you do not provide all the personal information that we request, we may not be able to adequately respond to your correspondence, process any applications you have submitted, provide the services or facilities you have requested or registered for, process payments, or otherwise deal with any requests or enquiries you have submitted.

In some circumstances, you are legally obligated to provide information and the Council is fulfilling a statutory requirement.

Security and accuracy

We have implemented reasonable measures designed to keep your information safe and secure, and protected against loss, other misuse, and unauthorised access, use, modification, or disclosure.

We will also undertake reasonable measures to ensure personal information is accurate, current and relevant.

Accessing and correcting your personal information

You can ask us to confirm whether we hold any personal information about you, and you may request access to your personal information by emailing us at or via the Privacy Commissioner’s 'About Me' tool.

Once we have verified your identity, we will provide you with confirmation and access, unless we believe we can withhold the information under the Privacy Act.

You can ask us to correct the personal information we hold by emailing us at If we agree that your personal information needs to be corrected, we will do so and provide you with an amended record, if requested.

Your right to access and correct any personal information we hold is subject to the Privacy Act.

Questions or complaints

If you feel we have breached any of the principles set out in the Privacy Act or have a privacy issue you wish to discuss, please contact us via:



Phone: 03 941 8999

If you believe there is a privacy dispute we cannot resolve, you can make a complaint to the Privacy Commissioner, who can investigate potential breaches of the privacy principles. You can contact the Privacy Commissioner by:

Phone: 0800 803 909 (Monday to Friday, 10:00am to 3:00pm)


By Post: Office of the Privacy Commissioner, PO Box 10094, Wellington 6143