Modern, reliable and effective city infrastructure is important for sustainable economic activity. The ability for the district's infrastructure to bounce back after extreme events will prevent major disruption and make the district a safer place to be.

Changes to our Community Outcomes and Strategic Priorities

The Council approved a new 2020 strategic framework on 19 December 2019 and this is currently part of the consultation document on the annual plan.

Information on our revised Community Outcomes and Strategic Priorities is currently being developed.

What this means for our district

  • Council infrastructure is able to function following an extreme event.
  • Christchurch's infrastructure supports sustainable economic growth.
  • Equitable repair of infrastructure across the city.

How we are contributing

We are investing heavily in rebuilding Christchurch's infrastructure after the earthquakes. We are taking the opportunity to build more resilience into the infrastructure and facilities network to ensure the city will be safer, and able to recover quickly from future shocks. Providing modern infrastructure will enable the city to sustain growth in the future.

How you can help

If you see something that requires urgent attention to fix (e.g. a dangerous pothole), let us know. Try using the Council's Snap Send Solve app(external link) to lodge the issue. You can help prevent surface flooding for you and your neighbours in winter by cleaning leaves out of the drain in front of your house.

How we are doing

Status What do we want to achieve? What has happened?
Positive result

Access to ultra-fast broadband

In greater Christchurch, almost 200,000 homes and businesses have ultra-fast broadband accessible from their properties. Just over 101,000 customers were connected to it at June 2019. Further information.

Negative result

Capacity of visitor accommodation

Commercial visitor accommodation capacity has increased since the earthquake to just over 3.2 million stay units in June 2019. However, it is still 84% of pre-earthquake capacity. Further information.

Mixed result
Indeterminate Result

Satisfaction with Council infrastructure


Residents satisfaction with Council wastewater, water supply, roads and footpaths has mixed results; with an improvement in water supply in the last year, and declines in satisfaction with roads, footpaths and wastewater since 2019. Further information.


Remaining life of wastewater, water supply and stormwater assets

One third of the Council's wastewater and water supply mains and sub mains have less than 20 years of remaining life. Of these, 20% will reach their end of lives in the next 10 years. 

Only 4% of storm water pipes will reach the end of their lives within the next 20 years. Further information.

Ultra-fast broadband

Since 2012, ultra fast broadband fibre has been laid throughout Greater Christchurch by the Council controlled organisation Enable(external link). The total network deployment was completed in 2018/2019 and almost 200,000 homes and businesses now have access to fibre broadband (i.e. accessible to their properties along the road frontage).

View network coverage map(external link).

As the network coverage has increased, so has the customer uptake of ultra fast broadband. The number of connected customers doubled between 2017 and 2019, increasing from 50,000 to just over 101,000. In 2019, around half of properties within the network coverage area were connected to fibre, compared with 14% in 2015.

Capacity of visitor accommodation

Just over 3.2 million commercial accommodation stay unit(external link) nights were available to guests for the year ended June 2019, which equated to a daily capacity of 8,960 stay units. This is the highest since the post-quake annual low of 2.3 million (6,250 daily) in 2012, but remains 84% of the pre-quake capacity. The current level of accommodation capacity in the city (excluding Airbnbs) is that same as it was in 2003/2004.

Around 31% of the City's capacity was at hotels, followed by motels (25%).

Satisfaction with Council infrastructure

Generally residents of Christchurch have been satisfied with the quality of wastewater and water supply infrastructure and services in the city, with an annual average of 77% of residents satisfied or very satisfied with wastewater services since the earthquakes. In 2020, satisfaction fell to 66%, the lowest in the time series beginning in 2010.

Water supply satisfaction increased to over 90% satisfaction in 2016 and 2017 and was higher than wastewater until 2018. However, with the decision to temporarily chlorinate the supply (although chlorination had not commenced at the time of the survey), satisfaction declined to 79% in 2018, falling further to 37% in 2019 once chlorine was introduced. This increased to 48% in 2020.

Satisfaction with roads and footpaths each decreased from 63% to 40% immediately after the earthquakes. Since then, satisfaction has fluctuated with roads being lowest in 2018 (20%) and footpaths being lowest in 2014 (27%).

These fluctuations reflect the ongoing repair and improvement of roading, as well as the ongoing rollout of ultra fast broadband, and the new cycleways and accessible city programme of works.

Forecast remaining life of wastewater, water supply and stormwater pipes

Currently, 20% of the city's wastewater pipes have a remaining life of 10 years or less, with another 14% having remaining lives of 10 to 20 years.

Water supply pipes are in a similar state, with 20% nearing the end of their lives in the next 10 years, although 8% of these are currently at the end of their lives and have had their replacement deferred. There are an additional 14% that have 10 to 20 years of remaining life left. Combined, a third of wastewater and water supply pipes will need to be replaced in the next 20 years.

Storm water pipes are in a better condition than the other assets, with only 4% having remaining lives of under 20 years.

This equates to 650 kilometres of wastewater pipes, 850 kilometres of water supply mains and 270 kilometres of water supply sub mains, and 55 kilometres of storm water pipes.

Further information

Please email for further information.

Liability statement

Every effort has been made to ensure accuracy in processing, analysing and reporting the information provided in these web pages and reports. However, the Christchurch City Council gives no warranty that the information in these web pages and reports contain no errors. The Council shall not be liable for any loss or damage suffered consequent upon the use directly, or indirectly, of the information supplied in this publication.