We’re looking forward to welcoming people back into our facilities. Health and safety is our top priority and we’ve put measures in place to help keep us all well.

Our essential services are operating

Here's a snapshot of the current status of our services. We will continue to keep this up-to-date.

For the latest updates visit Newsline(external link).

Unite against COVID-19(external link)

Kerbside collection

Recycling at Alert Level 2 

  • Put your bins out as normal.
  • Help us to recycle, please put the correct, clean items into the yellow bin(external link) 
  • If parked cars are in the way please place your bin on the road, closest to the kerb. Alternatively, place at the end of your driveway.
  • During level two truck drivers will be able to check bins for the correct items again. 
  • Find out more about our services under Alert Level 2(external link)

EcoDrop transfer stations – Alert Level 2

  • The EcoDrop transfer stations at Parkhouse Rd, Bromley, and Styx Mill are operating as normal under COVID-19 Alert Level 2.
  • You will be able to drop off rubbish, greenwaste and recycling and household hazard waste without a booking from Thursday 14 May.
  • Hazardous items that you will be able to recycle at the EcoDrop include: gas bottles, car batteries and garden and paint products.
  • In Banks Peninsula, Barry's Bay transfer station is operating under winter hours (12pm-4pm, Saturday, Sunday and Wednesday). Community collection drop-off services are available as per normal.

Council facilities

We’re really excited to be able to re-open our facilities at alert level 2.

We’re putting in place all the measures we can to help keep people well, with the health and safety of residents and our staff our top priority. Along with robust cleaning processes, we’re putting processes in place at our facilities and in all our work to maintain physical distancing and crowd limits, and to enable contact tracing.

Please do your bit too to keep us all well. Stay at home if you, or anyone in your house, is unwell. And please remember to maintain at least a one-metre distance from anyone not in your household wherever you go.

Opening Friday 15 May

  • Christchurch Art Gallery opens at 10am.
  • Tūranga and our larger community libraries.
  • Council Service Centres
  • Camping Grounds

Opening Monday 18 May

  • The smaller libraries. This includes Aranui, Parklands, Matuku Takotako (Sumner), Redwood, Spreydon,  Akaroa (Joint use with Akaroa Area School) and Diamond Harbour.
  • Jellie Park, Pioneer, Taiora QEII, Nga Puna Wai and Graham Condon fitness centre and sports halls.
    However please note:
    • Graham Condon pools will only reopen from Monday 25 May following refurbishments.
    • Pioneer’s fitness and group fitness programmes will resume before the end of the month following upgrades to the facility’s roof and ventilation system.
  • Akaroa Museum. Opening hours are 10:30am to 4:30pm, seven days a week. Visit their website(external link) for more information.

Recreation and Sport Centres

Jellie Park, Taiora QEII and Nga Puna Wai are now open.

Graham Condon's fitness centre and sports halls are now open. The pools will reopen from 25 May following refurbishments.

Pioneer’s pools and group fitness programmes are now open. The fitness centre will open before the end of the month following upgrades to the facility’s roof and ventilation system.

We look forward to seeing you again soon.

Find out more about using a Rec & Sport Centre under Alert Level 2.(external link)

Follow us on Facebook at @ChchRecSport(external link)

Rates

  • We know many people in our city are facing financial hardship due to COVID-19. We’re here to help.
  • If you are under financial stress, we are offering an extension of time for Rates Instalment 4.
  • All eligible ratepayers will have up to six months to pay this instalment.
  • Find out if you're eligible and apply online here.

Parks and tracks

All parks and tracks are opening under alert level 2.  To help keep everyone well, please continue to maintain a 2 metre distance from other people when you’re out and about and please wash your hands before and after using equipment in our parks and gardens.

The following are all open:

  • All parks and gardens
  • Public toilets
  • Playgrounds, play equipment or exercise equipment in parks
  • Visitor and information centres
  • Dog parks
  • The Botanic Gardens
  • Boat ramps and wharves
  • Cemeteries

 

Water

  • We have strict hygiene procedures in place for the safe operation of our drinking-water supply network.
  • There are currently no water restrictions in place for Christchurch or Banks Peninsula.

Transport and parking

  • Both the Lichfield Street and Art Gallery car parking buildings are now open and parking remains free until Friday 28 May.
  • On-street parking is also free until Friday 28 May, however time limits and restrictions are being enforced. 
  • The Hospital park and ride shuttle service from Lichfield Street car park is operating. For more info please see the CDHB website.(external link)
  • The Metro bus service is currently running to regular timetables and the central city bus interchange is open.
  • To keep physical distancing between drivers and passengers, fares are not required at this stage.
  • Keep up with the latest information on Metro’s website(external link).
  • We will be continuing with essential maintenance work including: make safe activities, pothole repairs, street cleaning and litter bin maintenance.

 

Building consents

  • We're continuing to process building consents.
  • You can continue to apply for a building consent electronically.(external link)
  • Building Inspections resumed from Tuesday 28 April, with additional health and safety measures in place to help prevent the spread of COVID-19.
  • If you have any questions about your application you can call us on  03 941 8999. Please ask for the duty building consent officer or planner. 
  • You can continue to get advice prior to applying for a building consent. Send your request to DutyBCO@ccc.govt.nz.We will respond within 48 hours and will ask questions or information that's needed to provide advice that has been requested

Consultations

  • Consultations that had already started before the lockdown came into effect are continuing. In most cases these consultations were already well underway before the lockdown, and have already had a number of submissions. See what consultations are open here.
  • We have no current plans to start any new consultations during the lockdown, though this may change if the lockdown goes on for longer than expected.

Capital projects

  • We’ve resumed work on our capital works projects with additional health and safety measures in places to help prevent the spread of COVID-19.
  • We’re adhering to safe work practices to keep our contractors, staff and communities safe and healthy and limit exposure to COVID-19, including promoting physical distancing wherever possible.
  • These projects include all of Transport and Three Waters projects such as the Lyttelton Harbour Wastewater Project, Victoria Street upgrade and 40 community facilities projects such as the Thomas Edmonds Band Rotunda, the St Albans Community Centre and the Ōpawa Community Centre.

Events

  • As per government advice, all events and gatherings from Thursday 14 May 2020, must have no more than 10 attendees and must be no longer than 2 hours. A gathering is one group of friends or family.
  • Public venues such as museums and libraries, cinemas and markets cannot accommodate groups larger than 10 people. Each group must be at least 1m apart from another group inside a venue.
  • As always, if you are sick or feeling unwell, please do not attend public events or visit public places.
  • We are currently accepting event and filming permits for activity planned from 1 June 2020. As part of the permit application, we will be requesting information on how the event/activity will be run within the Government guidelines for Alert Level 2.
  • More information on event permits including how to apply can be found here.(external link)
  • More information on filming permits can be found here.(external link)

Looking after your wellbeing

  • Christchurch and Banks Peninsula residents in need of assistance in accessing essential household goods and services due to the COVID-19 lockdown can get help via a local helpline.  If you, or someone you know needs help accessing essentials such as food or medication please phone 0800 24 24 11.
  • Your emotional and mental wellbeing is important. It is normal to feel stressed or lonely when self-isolating, but there are some things you can do to feel better such as sticking to your regular routine and exercising.
  • It's important to stay connected with friends and family, give them a ring, or connect via Skype or FaceTime.
  • For support with grief, anxiety, distress or mental wellbeing, you can call or text 1737 – free, anytime, 24 hours a day, 7 days a week – to talk with a trained counsellor.  

Things to do from home

Recreation and Sport Centres

Opening dates

Jellie Park, Taiora QEII and Nga Puna Wai are all open.

Graham Condon's fitness centre and sports halls are open. The pools will reopen from 25 May following refurbishments.

Pioneer's pools and group fitness programmes are available. The fitness centre will reopen later this month following roof and ventilation system upgrades.

We look forward to seeing you again soon.

Bookings

We’ve set up a new online booking system through Calendly for our recreation and sport centres, to help manage numbers and avoid waiting times.

Bookings are essential for the use of pools, fitness centres and group fitness classes. Once your booking’s confirmed, you’ll have guaranteed access for that time, with easy cancellation via your email notification. You can book up to seven days in advance.

Book online now, or phone 03 941 8999 to book through our Call Centre.

Swimsmart, gymnastics and sport groups
For programmes such as Swimsmart, gymnastics and sport group bookings, the standard booking process applies.

Keeping you safe

There’s no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs.

Proper operation, maintenance, and disinfection (e.g. with chlorine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19. More information(external link).

We’re following guidelines from the Government, Exercise NZ, Sport NZ and Worksafe for Alert Level 2, and we’ve put in place protocols to ensure your safety. These include:

  • COVID-19 signage throughout our centres.
  • A contact tracing system.
  • A new booking process for the pool, fitness and group fitness spaces.
  • Group fitness class limits with physical distancing stickers.
  • Deep cleaning prior to opening and regular cleaning of high-touch areas.
  • Allowing 15 minutes between classes to clean and sanitise.
  • Hand-sanitiser stations (70 per cent alcohol) before entering and as you move around the centre.
  • Perspex screens at receptions.
  • No hiring of towels or goggles.
  • Showers are closed.
  • Removal of hard-to-clean furniture surfaces.
  • Staff training to ensure Alert Level 2 guidelines are followed to protect the health and safety of everyone who visits.

Cleaning and hygiene

  • We’ll be ‘misting’ our recreation and sport centres using a water-based aerosol sanitiser called Zoono, to provide a barrier to stop the virus surviving on surfaces.
  • We’ll have hand sanitiser (70 per cent alcohol) stations available at points throughout our centres.
  • We’ll be carrying out deep cleans prior to opening and regularly cleaning high-touch areas with disinfectant.
  • We’ll have disinfectant solutions available to customers in the gyms so they can wipe down equipment after use.
  • We’ll increase the daily cleaning and disinfecting of public areas.
  • We’ll put COVID-19 signage in place to remind people to follow good hygiene practices, including washing hands.

Physical distancing
We’ll have signage to promote and stickers to manage physical distancing in our centres and classes.

Our staff will be monitoring this. We expect all users of the centres to follow the Government’s guidelines to practise physical distancing. Behaviour that affects the comfort and/or safety of other users or staff will not be tolerated and offenders may be asked to leave the premises and could be banned for a period of time.

Mask and gloves
it’s your personal choice whether you wear a mask or gloves.

Contact tracing
Staff will be taking details from everyone at the entrance before they enter a facility.

EFTPOS and payWave
We won’t be accepting cash or giving change. All transactions will via EFTPOS and, where possible, payWave.

Memberships and concessions

Flexi Membership payments
Pro-rata direct debits for Flexi Membership payments will happen on Monday 25 May. For example, if your monthly payment is due on 14 May, you‘ll only be charged for a portion of the month.

Fees and charges
Our membership and admission fees will stay the same.

Freezing memberships
We understand if you choose not to come back straight away and will continue to offer various options to freeze or extend your membership.

You can freeze your membership until you want to return by filling out in the freeze form at ccc.govt.nz/flexi-and-fixed-membership-freeze-form or by emailing us at recandsport@ccc.govt.nz.

Swimsmart membership
Please refer to Swim education section.

Concession cards
We have extended the expiry date on all concession cards by three months from the beginning of Alert Level 4.

Using the pools and aquatics services

Opening hours
Opening hours will be the same as before. Please check your Rec & Sport Centre for opening hours(external link).

Arriving at a centre
To limit the number of people at the facility, we ask that you arrive no earlier than 10 minutes before your booked start time. 

The centres will have managed entry/exit points. This is to ensure contact tracing in and out of the centres. We’ll have staff available to assist you on entry.

There may be a small queue, as staff will be carrying out contact tracing by taking people’s details before they enter a centre. Please make sure you’ve already booked a session before you arrive. We’ll keep people moving as quickly and as safely as possible and ensure physical distancing is followed.

Aquatics services
The following aquatics services are not available under Alert Level 2:

  • Showers
  • Spa, steam, saunas
  • Shared equipment such as kick-boards and hydrotherapy equipment. Aqua jogging belts will be available.
  • Hiring togs, towels and goggles
  • Hairdryers
  • Water fountains, except to fill drink bottles
  • Inflatables and pool toys
  • Lazy rivers are closed at Pioneer and Taiora QEII
  • The wave pool is closed at Pioneer
  • The wet playground at Taiora QEII is closed
  • Hydroslides are closed

Changing rooms
Changing rooms are available with limited capacity. Please change at home and arrive wearing swimwear, if possible. The showers will be closed to minimise the amount of time people are spending in a small space.

Pool-side seating
Safe distances will be marked out to allow people to sit poolside. For swim education, one caregiver per child is allowed poolside.

Prams
Prams are allowed pool-side, but only one caregiver with the pram please.

Leisure spaces
The Taiora QEII wet playground will remain closed. Other leisure areas need to be booked. Bookings can be made for your group (1 to 4 people, including spectators). Leisure pool bookings include the use of the toddlers’ pool.

Spectators
To increase space for physical distancing, we need to limit spectators to one spectator per swim lesson student. Other spectators must be included in booked numbers.

Swim nappies
You can still buy swim nappies.

Swimming in the leisure pool after my swim lesson
Leisure pool space must be booked before use. To be fair to everyone and to reduce waiting in the facility, we ask that you only partake in one activity per day please (e.g. lane swimming, swim lesson, aqua-jogging, leisure pool or hydrotherapy).

Hydrotherapy pool
The hydrotherapy pool will be open but due to reduced capacity, we ask that only people undertaking therapy or rehabilitation activities use the hydrotherapy pool. 

Session length
All sessions are limited to one hour. We ask that you leave the pool no later than one hour after your booked start time. Available times for the pool, fitness centre and group fitness classes are shown via the new online booking system

Hiring togs, towels or goggles
For hygiene reasons, we won’t be hiring out togs, towels or goggles. Please bring your own.

Valuables
Valuable items cannot be accepted over the reception for safekeeping. Please leave valuables at home or in your car.

Retail items 
Retail items can still be purchased, but please make sure you use hand sanitiser before picking up items.

Wheelchair users 
Customers who need physical assistance will need to be accompanied by a caregiver. Staff cannot provide assistance other than in the event of an emergency, such as an evacuation.

Group fitness pass and Aquafit tags
Class bookings are now made through our new Calendly booking system (or by phoning 03 941 8999) and will be checked off by the instructor. You will not need to collect a group fitness pass or aquafit tag.

Swimsmart lessons
We’ve had to reduce our classes to meet physical distancing and number limits. The classes going ahead allow the instructor to be outside of the pool, which keeps our staff and the customers safe (physical distancing).

Free swimming for under-fives and Green Prescription Card swimming
Please book your pool visit via our new booking system or call 03 941 8999 to book via our Call Centre.

Swim education

Swimsmart lessons
Swimsmart lessons are running but with limited times and programming. We’ve needed to reduce our classes for physical distancing reasons and number limits. The classes running under Alert Level 2 allow the instructor to be outside of the pool, which is safer for our staff and customers (physical distancing).

At Taiora QEII, Graham Condon and Pioneer, only Tigersharks, Barracudas, Marlins and Squads are running. At Jellie Park, only Barracudas, Marlins and Squads are running.

Lessons will begin on 25 May and will run for six weeks until the end of term two. We’ll review this offer for term three.

Bubbletimes and Sleepytimes
Due to pool spacing and number limits Bubbletimes and Sleepytimes are not running.

Bookings
You don’t need to book via Calendly.

We’ll be contacting current customers in the above levels to book them into the reduced programme. All other levels will remain on hold. For other enquiries, please email swimsmart@ccc.govt.nz

When we return to the full programme, we’ll revert back to the original timeslots.

Poolside seating
We’ll have stickers in place reminding people to physically distance. For swim education, one caregiver per child is allowed poolside.

After your lesson
Please leave the facility as soon as your session has finished. If you need to wait for someone, please wait in your car or outside and away from others. 

Activities and events

Gymnastics classes
After-school gymnastics classes will be running on Tuesdays and Thursdays from 26 May with a reduced capacity. Pre-school classes will not be running at this stage.

You can enrol from 18 May via the Council’s contact centre ‒ 03 941 8999.  If you have any questions, please email jenny.jordan@ccc.govt.nz.

Tumbletimes sessions
Tumbletime sessions are still on hold.

Group games
There will be no group games, to minimise contact.

Spectators
Pioneer stadium will be operating with ‘bubbles’ of 10 inside. To allow these groups to practise physical distancing, if you can wait outside, please do so.

Pioneer stadium
The stadium will have both basketball and gymnastics operating.  Numbers will be managed by our booking teams, together with our programmes, services and sports groups, to make sure physical distancing can be achieved easily and safely.

Equipment
To ensure effective cleaning, we’ll only be using the big gymnastics equipment. The small equipment ‒ such as push toys, balls, hoops, ribbons, etc ‒ will not be used.

The equipment is cleaned after every session.

Southern Centre

The Southern centre will reopen from 18 May.

You can bring up to six children if they are part of your ‘bubble’.

Please wait in the area outside the Southern Centre and staff will let you know when you can enter the room. The stairs and lift can be used.

You don’t have to wear a mask or gloves; it’s your personal choice whether to wear a mask or gloves.

Bookings
Please email southern.centre@ccc.govt.nz

Equipment
All of the big pieces will be out, but there may be some restriction on the smaller pieces to ensure they can be cleaned properly between sessions. Equipment will be cleaned between each session.

Sports fields

Our sports fields will gradually reopen over several weeks as line-markings and posts are put back across all 322 fields.

Organised training and games on sports fields will resume as sports clubs complete Alert Level 2 planning around contact tracing, additional hygiene practices and physical distancing.

Sport group bookings

Please arrive at the facility in time for your lesson/training, but do not arrive early and wait.

We need to limit numbers to ensure physical distancing. This includes waiting in the foyer areas.

Under Alert Level 2, spectators are not allowed in the sports or pool halls to watch training and/or games.

Your sports association or club can give you more detailed information about this, including how they plan to manage the scheduling of games, warm-ups and spectators.

Campgrounds

Our campgrounds at Spencer Beach Holiday Park, Duvauchelles Holiday Park, Okains Bay and Pigeon Bay are all taking new bookings again.

Camp offices are staffed and if you have questions you can call the campgrounds directly or submit an online enquiry through the campground’s website.

Bookings
You must book and pay online for all sites except Pigeon Bay, which is operating with a deposit box for casual campers, and online payments for annual site holders.

Keeping you safe
Cleaning frequencies have been increased in line with the Government’s Alert Level 2 guidelines.

Additional hand sanitiser dispensers outside amenity blocks. Disinfectant spray will be available in shared spaces to wipe down surfaces.

You will receive additional information in the booking confirmation email with guidelines for keeping safe.