Paying your rates is quick and easy with a range of payment options available.
If the due date falls on a non-business day, the payment will be made on the evening of the next business day.
When you join the direct debit system you will receive a letter confirming your bank account details, commencement date and frequency of your payments. Your rates instalment notice will inform you of the amounts and due dates for the payment of rates.
On payment days, the money you owe will be automatically paid out of your bank account. All transactions will show up on your regular bank account statement. The Council will amend the amounts debited from your account each year without further action on your part. You will be notified of all changes in advance.
You can change your direct debit by contacting us.
If the only detail being changed is the suffix, you can email FSUDirectDebits@ccc.govt.nz with your new account details.
When changing bank accounts, a new direct debit form needs to be completed, signed and sent to us for action. We need this form no later than four working days before the payment is due.
Other changes you can make include:
With internet banking and automatic payments, you can choose the amount and frequency of rates payments.
Our bank account details:
Please provide the following information when paying your rates through internet banking:
This information is required to ensure that the payment is credited to the correct rates account. To identify your property's reference number you can search for your rates and valuations.
The reference number belongs to the property so if you sell a property and purchase a new property the reference number needs to be changed for the new property before you next pay rates.
Ensure that the full amount of the instalment is paid by the due date. If you miss a due date a 7% penalty will be applied to any amount not paid.
Pay by cash or Eftpos and we can give you a receipt.
You can pay your rates in person at any Council Service Centre.
Please note that we can no longer accept payments by cheque.
Phone banking is a service provided by a bank or other financial institution that enables you to perform a range of financial transactions over the phone, without the need to visit a bank branch or automated teller machine.
To set up phone banking contact your bank to set up phone banking.
If you pay by phone banking on the due date, we will treat the payment as received on time.
Banks have different cut-off times for processing transactions. Pay before 5pm on the due date to avoid a penalty.
Payment of overdue rates is applied to the oldest outstanding amount and not the instalment currently due.
We can discuss options of repaying your overdue rates over a period of time or how to reduce your rates bill, such as rates remissions.
If a suitable arrangement cannot be made to pay the arrears Council will consider other means to collect the outstanding debt. This can include contacting the mortgage holder, or other debt collection methods.
The Council acknowledges that the occasional lapse is possible. It is with this in mind that the Council is willing to waive one penalty every two years for residential and business properties.
You must pay any outstanding rates before the penalty will be waived.
If you have paid for the same property more than once from the same credit or debit card you can request a refund online.
In order to process your refund, you will need to provide proof of payment. If the refund request is accepted we will refund back to the originating card.