Agencies are working together to enable evacuated homeowners safe access to their properties – we are asking homeowners who have been evacuated to register their contact details.

Visits will be prioritised according to urgency, based on the need to collect essential items such as:

  • Livelihood – essential items for your business or study
  • Health - if you need to get medication or other essential items 
  • Personal welfare – essential items such as clothing and documents
  • Animal welfare – pets and livestock

Complete this form or contact us on 941 8999 or 0800 800 169.

Once you register, you will be contacted about your visit.

Access information

All access will be carefully managed by the Police. A time will be arranged for you to be taken behind the cordon to visit your property for a short time, accompanied by a police officer.

Please consider who you are taking, as this is a fluid and changing environment. We recommend adults only.

Information about cordons

Cordons can only be lifted only after full risk assessments have been completed. This work includes expert assessment of the fire hazard, the danger posed by damaged structures, environmental hazards such as asbestos, and geotechnical hazards caused by the loss of vegetation.