Insurance settlements and on-going insurance.
Includes information on what opting out involves, the opting out process and what to do if you find further damage.
Opting out of the Canterbury Home Repair Programme(external link).
Information on why EQC may cash settled your property, what happens next, what your settlement statement will include, your responsibilities as the dwelling owner, what you should do with your cash-settlement, what to do if you find further damage, what to do if you want to challenge your EQC settlement statement.
Factsheet: EQC is cash settling your home(external link).
Information on how EQC has defined a MUB, how settlement is reached for MUB customers and MUB FAQ.
Multi-Unit Buildings(external link).
Includes questions about getting a second opinion on costs, flood zone level rebuilds and deals between EQC and Insurers.
Questions and Answers for Owners of Houses with Claims over the EQC Cap(external link).
Information about the residential rebuild and repair process.
You can find a wide range of existing questions and answers that may be of relevance to your situation. Questions on this site have been put forward by community members and groups, for agencies working on the residential rebuild and repair process to answer. Topics include insurance, cash settlement and repairs.
Seminars on residential repair and rebuild related topics were held at the In the Know Hub over 2015, presented by various topic experts working in the area. These were filmed and are available to watch via YouTube. Question and answer session were often held after each seminar. Topics include: Build with confidence, Understanding the cash settlement options, Understanding processes during repair and Increased Flooding Vulnerability (IFV).