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Last reviewed: Mon, 24 Jun 2013

Residents' Survey



The Council's Residents' Survey is carried out once a year to measure resident satisfaction with Council activities and services.

The survey is designed to ask questions about the activities and services the Christchurch City Council delivers, as stated in its Long Term Plans and Annual Plans.



From 2009/10, the survey has been administered in two formats. For general activities that most or all residents in the city use, such as water supply, waste collection and road surfaces, a representative random sample of all city residents over the age of 15 is used to measure resident satisfaction. This is called the General Service Satisfaction Survey. For activities that are used by a more targeted selection of residents, and where that targeted population can be defined and contacted either on site or through a mail or phone survey, the Point of Contact Service Satisfaction Survey is used. The Point of Contact Survey measures satisfaction with services such as libraries, parks and service centres. Results are displayed as they become available below.

The General Service Satisfaction Survey is conducted in March each year and the Point of Contact Surveys will be conducted at different times of the year, depending on appropriate timings for each service. The surveys measure past performance and provide information that assists in determining future standards in service delivery.

2013/2014 Residents' Survey

CCC Residents' Survey point of contact service satisfaction 2014 [PDF, 400KB]

CCC Residents' General Service Satisfaction Survey 2014 [PDF, 2.6MB]

Summary of levels of service - point of contact survey 2014 [PDF, 100KB]

Summary of levels of service surveys - general service satisfaction survey 2014 [PDF, 300KB]

2012 / 2013 Residents' Survey

CCC Residents' Survey Point of Contact Service Satisfaction 2013 [PDF, 347Kb]

CCC General Service Satisfaction Survey 2013 [PDF, 2Mb]

2011 / 2012 Residents' Survey

 CCC Residents' Survey Point of Contact Service Satisfaction 2012 [PDF, 209 Kb]

CCC General Service Satisfaction Survey 2012 [PDF, 3 Mb]

2010 / 2011 Residents' Survey

Residents Survey Point of Contact Service Satisfaction 2011 [PDF 765KB]

General Service Satisfaction Survey not undertaken in 2011.

2009 / 2010 Residents' Survey

July 2010
Resident's Survey Point of Contact Service Satisfaction [PDF 404KB]

May 2010
Residents' Survey Research Report [PDF 861KB]

2008 / 2009 Residents' Survey

March 2009
Biannual Survey of Residents – Executive Insight [PDF 334KB]
Biannual Survey of Residents – Part 1: Methodology and Questionnaire [PDF 272KB]
Biannual Survey of Residents – Part 2: Tables and Findings [PDF 363KB]
Biannual Survey of Residents – Part 3: Verbatim Comments [PDF 498KB]

September 2008
Biannual Survey of Residents – Executive Insight [PDF 213KB]
Biannual Survey of Residents – Part 1: Methodology and Questionnaire [PDF 173KB]
Biannual Survey of Residents – Part 2: Tables [PDF 257KB]
Biannual Survey of Residents – Part 3: Verbatim Comments [PDF 398KB]

2007 / 2008 Residents' Survey

March 2008
Biannual Survey of Residents – Executive Insight [PDF 190KB]
Biannual Survey of Residents – Part 1: Methodology and Questionnaire [PDF 160KB]
Biannual Survey of Residents – Part 2: Tables of Findings [PDF 233KB]
Biannual Survey of Residents – Part 3: Verbatim Comments [PDF 130KB]

September 2007
Transitional Residents' Survey – June 2007 [PDF 205KB]
Biannual Survey of Residents – May 2007 – Part I: Methodology and Questionnaire [PDF 130KB]
Biannual Survey of Residents – March and September 2007 – Part II: Tables [PDF 210KB]

2006 / 2007 Residents' Survey

March 2007
Biannual Survey of Residents – Qualitative Results [PDF 68KB]
Biannual Survey of Residents – Part 1: Methodology and Questionnaire [PDF 74KB]
Biannual Survey of Residents – Part 2: Tables [PDF 95KB]

2006 Annual Survey of Residents

Part 1 [PDF 138KB]
Part 2 [PDF 205KB]

2005 Annual Survey of Residents

Part 1 [PDF 133KB]
Part 2 [PDF 159KB] 

Authorising Unit: Strategy Support

Last reviewed: Monday, 24 June 2013

Next review: Tuesday, 24 June 2014

Keywords: report, residents, survey, surveys