We are very conscious of the financial stress that many ratepayers in our city are under, so we are offering an extension of time for Rates Instalment 4. All eligible ratepayers will have up to six months to pay this instalment.

For your residential property

To be eligible for consideration for the rates payment extension you will need to show that, as a result of the impacts of COVID-19, you (as the owner-occupier) have lost your job, or your normal income from all sources has been reduced by 20% or more for at least one month before this rates instalment due date.

For your business property

To be eligible for consideration for the rates payment extension you will need to show that your business has had a minimum 30% decline in actual or predicted revenue over the period of the month when compared with the same month last year and that the decline is related to COVID-19.

Apply for a rates payment extension for your residential or business property

To complete your request you will need your Reference Number, which can be found on your rates invoice, or by contacting us on 03 941 8999.